Delivering Orders Worldwide

With our international packet and parcel services we aim to help you grow internationally, minimise delivery queries and complaints, and reduce the time it takes to manage cross-border parcel logistics.

Scroll down to discover how our innovative international packet and parcel solution works and all the benefits it offers you.

Some of the biggest retail brands around - as well as hundreds of smaller e-tailers – trust Asendia to ship their orders worldwide. From household names like Urban Outfitters to start-ups like Chilly’s Bottles who began small but took off internationally with our support.


Parcel being loaded at an airport.
17_HQ_About_Asendia_Globe_international_icon_white.svg

GROW YOUR BUSINESS INTERNATIONALLY

By offering Asendia’s range of global delivery services to your shoppers, you could convert more international visitors to your online store into paying customers.

Affordable delivery options that shoppers trust

By working with Asendia your shoppers will find delivery options on your website that are affordable, familiar, convenient, and trusted; from low-cost postal services to feature-rich tracked parcel services.


A range of options tailored to local market expectations and regulations

We know that shopper’s delivery expectations - and market regulations - vary from one country to the next so tailor our solutions accordingly. This includes offering home delivery, PUDO alternatives, Delivery Duty Paid solutions, and even cash on delivery in countries where it’s expected.


Delivery Duty Paid solutions that reduce cart abandonment and complaints

We even have a solution that enables you to display product prices with customs duties and taxes included, which can reduce cart abandonment and complaints about unexpected charges.


A returns process that boosts conversions

Most shoppers will check out a stores returns policy before purchasing. With our returns solution you can provide a returns policy and process that is efficient and customer-friendly.

18_HQ_Brexit_Customs_Agent_icon_v3.svg

MINIMISE DELIVERY QUERIES AND COMPLAINTS

We offer a high quality delivery service from collection and transportation, through customs, and during the parcel's final mile journey. The process is supported by our leading technology, whether that's our shipping, tracking, and returns platforms or customs data processing systems.

Best in class local delivery providers

We only work with final-mile delivery partners that provide high levels of reliability, so parcels arrive on time and in the expected condition. This minimises the major causes of shopper's complaints.


Online tracking and native language notifications

For our tracked parcel services we provide an online platform where you can track your parcels with the various carriers across multiple countries, and send shoppers delivery notifications in their language. This proactive communication cuts inbound "where's my parcel?" queries.


Additionally our Customer Support team are here for you, to not only help with delivery queries but to proactively inform you of any issues within the network that might affect deliveries so you can let your customers know.


Leading international returns solutions

We have a feature-rich reverse logistics solution built for international e-commerce. It's a self-service platform that's easy for your shoppers to use so there's no need for them to contact your Customer Services Centre.

truck.svg

How does our international parcel delivery solution work?

We ship parcels and mail worldwide from 17 countries where we have our own international distribution centres. We manage importation and customs clearance, and delivery within each country is then handled by our carefully chosen final-mile delivery partners who are integrated into our multi-carrier shipping and tracking platforms.

Our multi-carrier shipping platform makes it easy to access all the delivery services you could ever need.

We give you access to Asendia Shipping, our sophisticated, user-friendly, multi-carrier shipping platform which outputs the label you need, to get each parcel to its destination using the service your shopper has chosen. It also manages your parcel data, enabling smooth paperless customs clearance. We can easily integrate it with your fulfilment systems, as well as platforms like Metapack, and you can choose us for all destinations or specific countries or services.

Collection, line haul, customs, and final-mile delivery partners are all managed by Asendia and our technology.

Once you’ve labelled your parcels, Asendia can collect them or receive them at our international distribution centres, where we’ll get them ready for the next leg of their journey by air or by road, and we’ll manage customs clearance. Delivery within each country is then handled by our carefully chosen final-mile delivery partners. Because of Asendia’s size and experience we’ve been able to negotiate preferential partnerships worldwide.


Man using a computer in response handling.

Package being handed over.
dollar_5.svg

HOW ARE WE SO COST-EFFECTIVE?

Because of Asendia’s size and experience we’ve been able to negotiate preferential partnerships with final-mile delivery providers worldwide, acquire e-commerce logistics businesses, and develop leading technology.

  • Our parent companies are postal and parcel giants La Poste and Swiss Post - They have strategic agreements with postal operators in 220 countries, and the national postal and parcel service is regularly the most efficient, wide-reaching and trusted in the country
  • We have operations worldwide - We harness the collective buying power and knowhow of 17 Asendia subsidiaries across Europe, Asia, Oceania and America to develop partnerships with other leading line haul providers and parcel specialists in established and emerging e-commerce markets.
  • We recently acquired e-commerce experts wnDirect, Globegistics and eshopworld - They are well known for their innovative international parcel solutions with partnerships with many commercial parcel providers and contracts with some of the biggest e-tailers around, not to mention their market-leading technology.
  • Our innovative technology - which enables us to automate many processes and gain efficiencies that can be passed onto our customers.

PRICES ARE TAILORED TO YOUR BUSINESS: THE NUMBER OF PARCELS, COUNTRIES SERVICED, SERVICES REQUIRED, COLLECTION ADDRESS, IT REQUIREMENTS, ETC.

Request a quote

Goods delivery

Customs clearance and VAT

Shipping & Tracking

WE TAILOR SOLUTIONS AND PRICES TO YOUR BUSINESS: THE VOLUMES, COUNTRIES, COLLECTION ADDRESS, IT, ETC, SO PLEASE CONTACT US.

Request a quote
Destination
Industry
london.jpg