Service Updates

We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but if in-country postal and parcel networks are shut down temporarily or transport routes to the country are not available we will be unable to deliver to some destinations. There are also unavoidable restrictions, delays and surcharges when delivering to some destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

 

Usual SLA: 8 - 12 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 5 - 7 Days
Current SLA: 7 - 9 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 5 - 7 Days
Current SLA: Various delays

Incident: Flooding and extreme weather conditions across New South Wales and Queensland

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 6 Days
Current SLA: 8 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA:
8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 Days
Current SLA: 8 Days

 

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 Days
Current SLA: 9 Days

Incident: Coronavirus

 

Usual SLA: 4 - 6 Days
Current SLA: 7 - 9 Days

Incident: Customs delays related to IOSS

Usual SLA: 4 Days
Current SLA: 8 Days

Incident: Coronavirus 

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

 

Usual SLA: 7 Days
Current SLA: 9 Days

Incident: Coronavirus

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 7 - 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 8 Days
Current SLA: Suspended - No service

Usual SLA: 8 - 10 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 5 Days
Current SLA: 5 Days

 

Usual SLA: 6 Days
Current SLA: 6 Days

 

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

 

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 6 Days
Current SLA: 7 Days

Incident: Delay due to customs clearance in country

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 4 Days
Current SLA: 7 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Customs delays related to IOSS

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 7 Days
Current SLA: Various delays

Incident: Coronavirus restrictions, resulting in delays

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 Days
Current SLA:  4 Days

Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days

Incident: Restricted Movements Imposed By Government 

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 Days
Current SLA:  5 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA:  7 Days

Usual SLA: 8 Days
Current SLA:  Suspended

Usual SLA: 6 Days
Current SLA: 7 Days

Incident:

Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:

1. Lebanon

2. Turkey

 

This affects e-PAQ Select

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 7 Days
Current SLA:  8 - 9 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 8 - 9 Days

Incident: Coronavirus

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5  Days
Current SLA: 5  Days 

Usual SLA: 5 Days
Current SLA:  5 Days

Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.

Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: Unknown

Incident: Shipments are currently being placed on hold, due to recent events in Sudan

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days

Incident: Local restrictions in place due to Covid-19

Usual SLA: 6 - 8 Days
Current SLA:  6 - 8 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 9 - 11 Days
Current SLA:  9 - 11 Days

Usual SLA: 8 - 10 Days
Current SLA:  13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 - 5 Days
Current SLA: 4 - 7 Days

Incident: Delays due to a national holiday - no clearance on 28th - 29th October

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 6 - 8 Days
Current SLA:  Suspended

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Latest Updates

16 May, 2022

Fiji – Back to normal

​Post Fiji, asks us to inform other Union member countries and their designated operators that postal services have returned to normal as of 1 May 2022.
12 May, 2022

Germany – End of force majeure situation relating to COVID-19

Deutsche Post, would like to inform other Union member countries and their designated operators that, following the latest decisions of the German…
5 May, 2022

Poland – Lifting of COVID-19 restrictions

Poczta Polska, would like to inform other Union member countries and their designated operators that, following the latest announcements by the Polish…
5 May, 2022

Canada – End of force majeure situation related to COVID-19

​Canada Post, asks us to inform other Union member countries and their designated operators that Canada Post continued to experience significant…
29 April, 2022

Myanmar – Back to normal

Myanmar Post asks us to inform other Union member countries and their designated operators that the restrictions regarding the processing of inbound and…
28 April, 2022

Trinidad and Tobago – Back to normal

Trinidad and Tobago Postal Corporation (TTPost) wishes to inform other Union member countries and their designated operators that inbound and outbound…
27 April, 2022

Jamaica – ICT issues at JMKINA IMPC

​Jamaica Post wishes to inform other Union member countries and their designated operators that the JMKINA international mail processing centre (IMPC) has…
11 April, 2022

Spain – End of transport stoppage

​The designated operator of Spain, S.E. Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that, with…
7 April, 2022

Israel – Update concerning mail distribution and collection

​Israel Postal Company, would like to inform other Union member countries and their designated operators that mail distribution and collection…
7 April, 2022

Malaysia – Back to normal following heavy rains and flooding

​Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal…
5 April, 2022

China (People’s Rep.) – Measures taken to prevent the transmission of…

China Post, asks us to inform other Union member countries and their designated operators that, in order to prevent further transmission of COVID-19, the…
5 April, 2022

Thailand – Extension of the state of emergency

​Thailand Post, would like to inform other Union member countries and their designated operators that the Thai Government has extended the nationwide…
5 April, 2022

Hong Kong, China – Resumption of airmail centre operations

​Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
1 April, 2022

France – Back to normal

La Poste, asks us to inform other Union member countries and their designated operators that, following the latest announcements by the Prime Minister on…
31 March, 2022

Colombia – Resumption of normal postal services

The designated operator of Colombia, Servicios Postales Nacionales S.A. 4-72, asks us to inform other Union member countries and their designated…
28 March, 2022

Mongolia – Lifting of measures to limit the spread of COVID-19

Mongol Post, asks us to inform other Union member countries and their designated operators that all the measures have been lifted, and that postal…
21 March, 2022

Suriname – Lifting of measures to minimize the spread of COVID-19

​Suriname Postal Corporation (SURPOST), asks us to inform other Union member countries and their designated operators that the measures aimed at limiting…
21 March, 2022

Philippines – Back to normal following typhoon

​PHLPost, asks us to inform other Union member countries and their designated operators that, following Typhoon Odette (international name Typhoon Rai),…
21 March, 2022

Latvia – Back to normal

​Latvijas Pasts, asks us to inform other Union member countries and their designated operators that the situation arising from a significant increase in…
21 March, 2022

Jamaica – End of national curfew

​Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has lifted the national curfew…
8 March, 2022

Portugal – Lifting of measures to minimize the transmission of COVID-19

CTT Correios de Portugal, wishes to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…

7 March, 2022

Belgium – Lifting of measures to minimize the spread of COVID-19

​Bpost, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of COVID-19 have been…
7 March, 2022

Thailand – End of flooding

​Thailand Post, would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has…
3 March, 2022

Slovakia – Lifting of measures to minimize the spread of COVID-19

Slovenská pošta, would like to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…
2 March, 2022

Australia – Delays in mail processing owing to severe weather conditions

Australia Post, asks us to inform other Union member countries and their designated operators that its daily operations are currently suffering…

2 March, 2022

Samoa – Extension of state of emergency

Samoa Post, asks us to inform other Union member countries and their designated operators that the Government of Samoa has extended the state of emergency…
2 March, 2022

Sweden – Lifting of measures to minimize the transmission of COVID-19

​PostNord Sverige, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the transmission of…
2 March, 2022

Austria – Lifting of measures to minimize the spread of COVID-19

​Österreichische Post AG, asks us to inform other Union member countries and their designated operators that the measures aimed at limiting the spread of…
1 March, 2022

Vanuatu – Lifting of state of emergency

Vanuatu Post, wishes to inform other Union member countries and their designated operators that the Vanuatu Government has lifted the state of emergency…
1 March, 2022

Switzerland – Back to normal

​Swiss Post, asks us to inform other Union member countries and their designated operators that that the measures aimed at limiting the spread of COVID-19…
1 March, 2022

Tonga – Back to normal

Tonga Post, would like to inform Union member countries and their designated operators that the Internet is now restored and back to normal, effective…
1 March, 2022

Ukraine – Declaration of martial law

The designated operator of Ukraine, Joint Stock Company "Ukrposhta", wishes to inform other Union member countries and their designated operators that,…
22 February, 2022

Latvia – Delays in postal operations

​Latvijas Pasts, would like to inform other Union member countries and their designated operators that, owing to a significant increase in the number of…
21 February, 2022

Jamaica – Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…
21 February, 2022

Madagascar – Back to normal following cyclonic conditions

The designated operator of Madagascar, Paositra Malagasy, asks us to inform other Union member countries and their designated operators that the cyclonic…
21 February, 2022

Jamaica – Back to normal following torrential rain

Jamaica Post, wishes to inform other Union member countries and their designated operators that flood waters have receded, and subsequent clean-up…
21 February, 2022

Netherlands- Operational disruptions

PostNL wishes to inform that storm "Eunice" has reached The Netherlands and is causing operational disruptions. The expected windspeed will be up to 120…

16 February, 2022

Hong Kong, China – Disruption to airmail centre operations

Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…

16 February, 2022

Morocco – Update on the situation with regard to COVID-19

Poste Maroc, wishes to inform other Union member countries and their designated operators that the Government of Morocco has reinstated international…

16 February, 2022

Portugal – State of calamity

CTT Correios de Portugal, would like to inform other Union member countries and their designated operators that, owing to the ongoing situation in…

16 February, 2022

Barbados – Lifting of curfew

Barbados Postal Service, would like to inform other Union member countries and their designated operators that the curfew has been lifted with effect from…

7 February, 2022

Madagascar – Cyclonic conditions

Paositra Malagasy, asks us to inform other Union member countries and their designated operators that Madagascar is experiencing cyclonic conditions as of…

7 February, 2022

Mauritius – Return to normal

Mauritius Post, wishes to inform other Union member countries and their designated operators that cyclonic conditions are ceasing and that postal services…
3 February, 2022

Jamaica - Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…

3 February, 2022

Mauritius – Severe weather conditions – Cyclone

Mauritius Post, wishes to inform other Union member countries and their designated operators that cyclonic conditions have been prevailing in Mauritius…

3 February, 2022

Jamaica – Torrential rain

Jamaica Post, wishes to inform other Union member countries and their designated operators that Jamaica experienced abnormal torrential rain on 1 February…
31 January, 2022

Greece – Back to normal following heavy snowfall

​Hellenic Post, asks us to inform other Union member countries and their designated operators that, with effect from Saturday, 29 January 2022, the…
28 January, 2022

Germany – Delays to postal operations owing to COVID-19

Deutsche Post, would like to inform other Union member countries and their designated operators that, owing to a significant increase in the number of…
28 January, 2022

Australia – Severe storms and flooding

Australia Post, asks us to inform other Union member countries and their designated operators that its daily operations are currently suffering disruption…

28 January, 2022

Palestine – Suspension of postal services owing to inclement weather

Palestine, as an observer of the ‎UPU's work with the right to directly exchange postal services with Union member ‎countries, has asked the International…