Service Updates

We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but if in-country postal and parcel networks are shut down temporarily or transport routes to the country are not available we will be unable to deliver to some destinations. There are also unavoidable restrictions, delays and surcharges when delivering to some destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

 

Usual SLA: 8 - 12 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 5 - 7 Days
Current SLA: 7 - 9 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 5 - 7 Days
Current SLA: 16 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 6 Days
Current SLA: 6 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA:
8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 Days
Current SLA: 9 Days

Incident: Coronavirus

 

Usual SLA: 4 - 6 Days
Current SLA: 7 - 9 Days

Incident: Customs delays related to IOSS

Usual SLA: 4 Days
Current SLA: 8 Days

Incident: Coronavirus 

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 7 Days
Current SLA: 9 Days

Incident: Coronavirus

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 7 - 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 8 Days
Current SLA: Suspended - No service

Usual SLA: 8 - 10 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 5 Days
Current SLA: 10 Days

Incident: Due to an increase in volume and ongoing Covid-19 restrictions, we are seeing a delay of up to 5 days for our e-PAQ Select service

Usual SLA: 6 Days
Current SLA: 6 Days

 

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 8 Days

Incident: Due to a new customer process, there may be a delay to services

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 6 Days
Current SLA: 7 Days

Incident: Delay due to customs clearance in country

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 4 Days
Current SLA: 7 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Customs delays related to IOSS

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 7 Days
Current SLA: 12 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 Days
Current SLA:  4 Days

Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days

Incident: Restricted Movements Imposed By Government 

Usual SLA: 6 - 8 Days
Current SLA:  6 - 8 Days

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 Days
Current SLA:  5 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA:  7 Days

Usual SLA: 8 Days
Current SLA:  8 Days

Usual SLA: 6 Days
Current SLA: 7 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 7 Days
Current SLA:  8 - 9 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 8 - 9 Days

Incident: Coronavirus

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5  Days
Current SLA: Suspended - No service

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: Unknown

Incident: Shipments are currently being placed on hold, due to recent events in Sudan

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days

Incident: Local restrictions in place due to Covid-19

Usual SLA: 6 - 8 Days
Current SLA:  6 - 8 Days

Usual SLA: 6 - 8 Days
Current SLA:  6 - 8 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 9 - 11 Days
Current SLA:  9 - 11 Days

Usual SLA: 8 - 10 Days
Current SLA:  13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 - 5 Days
Current SLA: 4 - 7 Days

Incident: Delays due to a national holiday - no clearance on 28th - 29th October

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 6 - 8 Days
Current SLA:  6 - 8 Days

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Latest Updates

7 December, 2021

Saint Vincent and the Grenadines - Return to normal following volcanic…

SVG Post, asks us to inform other Union member countries and their designated operators that the emergency situation resulting from the explosive eruption…
7 December, 2021

New Zealand - Suspension/delays regarding transit mails to certain Pacific…

New Zealand Post, asks us to inform other Union member countries and their designated operators that it is currently unable to provide transit services to…
3 December, 2021

Latvia – Heavy snowfall

Latvijas Pasts, would like to inform other Union member countries and their designated operators that heavy snow throughout Latvia since 2 December has…

3 December, 2021

Morocco – Measures to minimize the spread of COVID-19

​Poste Maroc, asks us to inform other Union member countries and their designated operators that, following the latest developments with COVID-19, and in…
3 December, 2021

Italy - Update on IT issues

Poste Italiane, wishes to provide other Union member countries and their designated operators with the following update: 1 Further errors are being…
3 December, 2021

Australia – Update about delays at Melbourne offices of exchange

​Melbourne OE is again operating so postal dispatches can be resumed to Melbourne if they have been diverted to another Australian Post OE.
2 December, 2021

Spain – IT issues

Correos y Telégrafos S.A., S.M.E., asks us to inform other Union member countries and their designated operators that, owing to technical issues with the…

26 November, 2021

Italy – Return to normal after heavy rain

​Poste Italiane, wishes to inform other Union member countries and their designated operators that the heavy rain in the western part of Sicily has ended,…
26 November, 2021

Liechtenstein - Delays in the delivery of letter-post items

Liechtensteinische Post AG, asks us to inform other Union member countries and their designated operators that, owing to the fourth wave of COVID-19…
22 November, 2021

Canada - State of emergency

Canada Post thanks all Union member countries and their designated operators for their understanding. It will provide an update once the situation returns…
22 November, 2021

Georgia - Lockdown of verification unit serving Tbilisi IMPCs

Georgian Post, wishes to inform other Union member countries and their designated operators that, owing to an outbreak of COVID-19 infections, the…

22 November, 2021

Italy - Update on IT issues

Poste Italiane, wishes to update other Union member countries and their designated operators on the following:

1 The situation has slightly improved over…

19 November, 2021

Brazil - Back to normal

The designated operator of Brazil, Empresa Brasileira de Correios e Tel谷grafos (ECT), asks us to inform other Union member countries and their designated…
19 November, 2021

New Caledonia - Update on measures to limit the spread of COVID-19

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
19 November, 2021

Thailand - Update on flooding

Thailand Post, would like to inform other Union member countries and their designated operators that the floodwaters in the following postcode areas have…

12 November, 2021

Guyana – Back to normal

Guyana Post Office Corporation asks us to inform other Union member countries and their designated operators that it has discontinued the rotation of…
4 November, 2021

Jamaica – Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…

2 November, 2021

New Caledonia – Changes to lockdown rules

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…

1 November, 2021

Poste Italiane (IT) - heavy rain Sicily

Poste Italiane wishes to inform IPC members that heavy rain in the Eastern part of Sicily since October 25th and still ongoing has led to significant and…
29 October, 2021

New Caledonia – Changes to lockdown rules

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…

29 October, 2021

Hong Kong, China – Back to normal

Hongkong Post, the People's Republic of China's designated operator for Hong Kong, asks us to inform other Union member countries and their designated…
22 October, 2021

Croatia – Return to normal

Croatian Post, would like to inform other Union member countries and their designated operators that it has successfully relocated the post offices that…
22 October, 2021

Latvia – Lockdown

Latvijas Pasts, would like to inform other Union member countries and their designated operators that the Latvian Government has declared a full national…
20 October, 2021

Hong Kong, China – Further disruption to postal services

Hongkong Post, the People's Republic of China's designated operator for Hong Kong, asks us to inform other Union member countries and their designated…
20 October, 2021

Thailand – Update on flooding

Thailand Post, would like to inform other Union member countries and their designated operators that the flood waters in the following postcode areas have…

11 October, 2021

Hong Kong, China – Disruption to postal services

China, Hongkong Post, asks us to inform other Union member countries and their designated operators that the passage of typhoon Lionrock on 9 October 2021…

11 October, 2021

Belgium – Return to normal after flooding

The designated operator of Belgium, bpost, asks us to inform other Union member countries and their designated operators that postal services have largely…

11 October, 2021

Macao, China – Return to normal

China, Macao Post, asks us to inform other Union member countries and their designated operators that civil servants in the Macao Special Administrative…

11 October, 2021

Oman – Return to normal after flooding

​Oman Post, would like to inform other Union member countries and their designated operators that postal services have largely returned to normal…
5 October, 2021

Australia – Mail processing delays at Melbourne offices of exchange

Australia Post, asks us to inform other Union member countries and their designated operators that operations at its Melbourne offices of exchange (IMPC…
5 October, 2021

Thailand – Flooding

Thailand Post, would like to inform other Union member countries and their designated operators that, as a result of Tropical Depression Dianmu, there…

5 October, 2021

French Polynesia – End of lockdown

The designated operator of French Polynesia, OPT-PF – Fare Rata, wishes to inform other Union member countries and their designated operators that the…

5 October, 2021

Oman – Flooding

Oman Post, would like to inform other Union member countries and their designated operators that, as a result of tropical cyclone Shaheen, numerous areas…

5 October, 2021

Macao, China – Update on measures with regard to COVID-19

China, Macao Post, asks us to inform other Union member countries and their designated operators that, in order to minimalize the threat of COVID-19, the…

5 October, 2021

Sri Lanka – Lifting of national lockdown

Sri Lanka Department of Posts, wishes to inform other Union member countries and their designated operators that the Government of Sri Lanka has…

5 October, 2021

Fiji – Update on postal services

Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that the border restrictions on the main island (Viti Levu)…
1 October, 2021

Barbados – Measures to minimize the spread of COVID-19

Barbados Postal Service, would like to inform other Union member countries and their designated operators that the Government of Barbados has instituted a…
1 October, 2021

Macao, China – State of immediate prevention with regard to COVID-19

​China, Macao Post, asks us to inform other Union member countries and their designated operators that the Macao Special Administrative Region has entered…
1 October, 2021

Jamaica – Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…
27 September, 2021

Rwanda – Lifting of measures to limit the spread of COVID-19

The designated operator of Rwanda, the National Postal Corporation (Iposita), asks us to inform other Union member countries and their designated…
22 September, 2021

Madagascar – Lifting of measures to limit the spread of COVID-19

The designated operator of Madagascar, Paositra Malagasy, asks us to inform other Union member countries and their designated operators that the state of…
22 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, in order…
22 September, 2021

Philippines – New measures to limit the spread of COVID-19

PHLPost, asks us to inform other Union member countries and their designated operators that, with effect from 16 to 30 September 2021 and in order to…

17 September, 2021

New Caledonia – Strict lockdown

The Office of Posts and Telecommunications (OPT-NC), wishes to inform other Union member countries and their designated operators that the Government of…
17 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that, in order…
17 September, 2021

Vietnam – Update on measures to limit the spread of COVID-19

The designated operator of Viet Nam, VNPost, wishes to inform other Union member countries and their designated operators that operations at the VNSGNB…

6 September, 2021

French Polynesia – Extension of lockdown

The designated operator of French Polynesia, OPT-PF – Fare Rata, wishes to inform other Union member countries and their designated operators that the…
6 September, 2021

Sri Lanka – Extension of national lockdown

The designated operator of Sri Lanka, the Department of Posts, wishes to inform all other Union member countries and their designated operators that the…

3 September, 2021

Jamaica – Extension of national curfew

The designated operator of Jamaica, Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of…

30 August, 2021

Samoa – Extension of state of emergency

The designated operator of Samoa, Samoa Post, asks us to inform other Union member countries and their designated operators that the Government of Samoa…