Service Updates

Keep up to date with any issues around the world that may be impacting delivery.  

We are committed to keeping customers up to date on a regular basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted by any issues.

Thank you in advance for your understanding and patience if you are impacted by any issues around the world. If you have any questions, please contact your Account Manager.

 

Usual SLA: 8 - 12 Days

Incident: Suspended

Usual SLA: 6 - 8 Days

Usual SLA: 5 - 7 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 10 Days


Usual SLA: 4 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 6 - 8 Days

Incident: Postal - Suspended

 

Usual SLA: 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 6 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 Days

 

Usual SLA: 8 - 10 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days

 

Current SLA: Suspended - No Service

Usual SLA: 5 Days

Usual SLA: 4 Days

Usual SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

 

Usual SLA: 7 Days
Current SLA: 9 Days

Incident: Coronavirus

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 7 - 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days

Incident: Restricted Movements Imposed By Government

Current SLA: Suspended - No Service

Usual SLA: 8 - 10 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 5 Days

 

Usual SLA: 6 Days
Current SLA: 6 Days

 

Usual SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.

Usual SLA: 4 - 6 Days

 

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 6 Days

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 4 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 4 Days

Incident: Postal - Suspended

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Customs delays related to IOSS

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 7 Days
Current SLA: Various delays

Incident: Coronavirus restrictions, resulting in delays

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 Days
Current SLA:  4 Days

Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days

Incident: Restricted Movements Imposed By Government 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 Days

Usual SLA: 7 Days
Current SLA:  7 Days

Incident: Suspended

Usual SLA: 6 Days
Current SLA: 7 Days

Incident:

Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:

1. Lebanon

2. Turkey

 

This affects e-PAQ Select

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 7 Days
Current SLA:  8 - 9 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 8 - 9 Days

Incident: Coronavirus

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5  Days
Current SLA: 5  Days 

Current SLA: Suspended - No Service

Usual SLA: 5 Days
Current SLA:  5 Days

Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.

Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 4 - 6 Days
Incident: Suspended - No Service

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days

Incident: Local restrictions in place due to Covid-19

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 9 - 11 Days
Current SLA:  9 - 11 Days

Usual SLA: 8 - 10 Days
Current SLA:  13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 - 5 Days

Usual SLA: 5 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 6 - 8 Days
Current SLA:  TBC

Territory suspensions: Crimea, Sevastopol and Simferopol 

 

 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

 

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Latest Updates

21 July, 2025

Italy - Strike

The designated operator of Italy, Poste Italiane, wishes to inform Union member countries and their designated operators that certain Italian trade unions…
21 July, 2025

Iraq - Back to normal

Further to EmIS 093/2025, the designated operator of Iran (Islamic Rep.), Iran National Post, wishes to inform Union member countries and their designated…
21 July, 2025

Hong Kong, China - Tropical cyclone

Hongkong Post, a designated operator of China (specifically for the special administrative region of Hong Kong), wishes to inform Union member countries…
18 July, 2025

Philippines - Handling of postal items tagged as containing dangerous goods

The designated operator of the Philippine Postal Corporation (PHLPost), wishes to inform Union member countries and their designated operators that it has…

16 July, 2025

Italy - Update on postal services

Further to EmIS messages 059/2025 and 063/2025 and 075/2025, the designated operator of Italy, Poste Italiane, wishes to inform Union member countries and…
10 July, 2025

France - Back to normal

Further to EmIS message 220/2024, the designated operator of France, La Poste Group, wishes to inform other Union member countries and their designated…
7 July, 2025

Czechia - Back to normal

Further to EmIS 106/2025, the designated operator of Czechia, Česká pošta, wishes to inform Union member countries and their designated operators that the…
4 July, 2025

Czechia - Power blackout

The designated operator of Czechia, Česká pošta, wishes to inform Union member countries and their designated operators that, owing to an unforeseen power…

4 July, 2025

Indonesia  -  EDI transmission issues  

The designated operator of Indonesia, Pos Indonesia, would like to inform Union member countries and their designated operators that, owing to a technical…
4 July, 2025

Italy - Strike

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that a number of Italian…
4 July, 2025

Italy - Adverse weather conditions

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that adverse weather…
27 June, 2025

Iraq - Back to normal

Further to EmIS 094/2025, the designated operator of Iraq, the Iraq Post and Savings Company, wishes to inform other Union member countries and their…
25 June, 2025

Belgium - National strike

The designated operator of Belgium, bpost, wishes to inform Union member countries and their designated operators that the major Belgian unions have…
25 June, 2025

Israel - Back to normal

Further to EmIS 091/2025, the designated operator of Israel, Israel Postal Company (Israel Post), wishes to inform other Union member countries and their…
25 June, 2025

Rep. of Korea - Delayed transmission of EDI messages

The designated operator of the Rep. of Korea, Korea Post, wishes to inform the designated operators of Union member countries that work to improve its…
25 June, 2025

Panama - Ongoing delays in distribution and delivery of postal items

Further to EmIS 078/2025, the designated operator of Panama, Correos Panamá, would like to inform the designated operators of other Union member countries…
19 June, 2025

Italy - Strike

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that certain Italian unions…
19 June, 2025

Italy - Update following flooding

Further to EmIS 037/2025, 047/2025 and 082/2025, the designated operator of Italy, Poste Italiane, wishes to inform Union member countries and their…
19 June, 2025

Netherlands (Kingdom of the) - Expected mail processing delays during NATO…

The designated operator of the Kingdom of the Netherlands, PostNL, asks us to inform other Union member countries and their designated operators that the…

19 June, 2025

Iraq - Suspension of international postal services

The designated operator of Iraq, the Iraq Post and Savings Company, wishes to inform other Union member countries and their designated operators that,…
16 June, 2025

Israel - Special state of emergency

The designated operator of Israel, Israel Postal Company (Israel Post), wishes to inform other Union member countries and their designated operators that…
27 May, 2025

Ecuador - Temporary suspension of postal operations at the Guayaquil…

The designated operator of Ecuador, Empresa Pública Servicios Postales del Ecuador (SPE EP), wishes to inform other member countries of the Union and…
27 May, 2025

Grenada - Industrial action

The designated operator of Grenada, Grenada Postal Corporation, would like to inform other Union member countries and their designated operators that, led…
22 May, 2025

Italy - Strike

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that, following a strike by…

21 May, 2025

Canada - Labour disruption

The designated operator of Canada, Canada Post, wishes to inform other Union member countries and their designated operators that the Canadian Union of…

25 April, 2025

Rep. of Korea  -  Suspension of postal deliveries on 1 May  

The designated operator of the Rep. of Korea, Korea Post, wishes to inform the designated operators of Union member countries that, owing to a policy…
23 April, 2025

Italy – Update on IT problems

Further to EmIS 059/2025, the designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators…

11 April, 2025

Thailand - Back to normal

Further to EmIS 053/2025, the designated operator of Thailand, Thailand Post, wishes to inform Union member countries and their designated operators that…
7 April, 2025

Morocco - Fire

The designated operator of Morocco, Poste Maroc, would like to inform other Union member countries and their designated operators that it has declared a…
7 April, 2025

Italy - IT problems

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that, owing to technical…
2 April, 2025

Botswana - Temporary service disruption

The designated operator of Botswana, BotswanaPost, wishes to inform Union member countries and their designated operators that a cybersecurity incident…
2 April, 2025

Thailand - Earthquake

The designated operator of Thailand, Thailand Post, wishes to inform Union member countries and their designated operators that the 8.2-magnitude…
2 April, 2025

Bosnia and Herzegovina - Back to normal

Further to EmIS message 164/2024, one of the designated operators of Bosnia and Herzegovina, JP BH Pošta Sarajevo, would like to inform Union member…
2 April, 2025

Slovakia - Update on foot-and-mouth disease

Further to EmIS 052/2025, the designated operator of Slovakia, Slovenská pošta, wishes to inform Union member countries and their designated operators of…
28 March, 2025

Slovakia - Foot-and-mouth disease

The designated operator of Slovakia, Slovenská pošta, wishes to inform Union member countries and their designated operators that, owing to an…
28 March, 2025

Mexico - Back to normal

Further to EmIS 153/2023 and 021/2024, the designated operator of Mexico, Servicio Postal Mexicano, wishes to inform other Union member countries and…
27 March, 2025

Belgium - National strike

The designated operator of Belgium, bpost, asks us to inform other Union member countries and their designated operators that the major Belgian trade…
27 March, 2025

Italy - Back to normal

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that, further to the issues…
27 March, 2025

Romania - Relocation of Bucharest office of exchange

The designated operator of Romania, Poșta Română, would like to inform the designated operators of other Union member countries that the Bucharest office…
27 March, 2025

Italy - Catania International Airport closure during night-time hours

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that Catania International…
27 March, 2025

Malta  -  New national import system

The designated operator of Malta, MaltaPost, wishes to inform other Union member countries and their designated operators that, owing to the…
27 March, 2025

Italy - Update following flooding

Further to EmIS 037/2025, the designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators…
27 March, 2025

Georgia - Back to normal

Further to EmIS message 024/2025, the designated operator of Georgia, Georgian Post, wishes to inform other Union member countries and their designated…
20 March, 2025

Democratic Republic of the Congo  -  Major disruption to postal operations

The designated operator of the Democratic Republic of the Congo, Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform other Union…

20 March, 2025

Italy - Back to normal

Further to EmIS 033/2025, the designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators…
20 March, 2025

Italy - Flooding

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that adverse weather…
17 March, 2025

Australia - Back to normal

Further to EmIS 028/2025, the designated operator of Australia, Australia Post, wishes to inform other Union member countries and their designated…
27 February, 2025

Suriname  -  Strike

The designated operator of Suriname, Suriname Postal Corporation (Surpost), wishes to inform other Union member countries and their designated operators…

27 February, 2025

Georgia - Service disruption due to weather

The designated operator of Georgia, Georgian Post, wishes to inform other Union member countries and their designated operators that, that, owing to very…
27 February, 2025

Mauritius - Tropical cyclone Garance

The designated operator of Mauritius, Mauritius Post, wishes to inform other Union member countries and their designated operators that Mauritius has been…

 

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