.
Asendia is operational and open for business in all our subsidiaries, but if in-country postal and parcel networks are shut down temporarily or transport routes to the country are not available we will be unable to deliver to some destinations. There are also unavoidable restrictions, delays and surcharges when delivering to some destinations.
Asendia continues to find alternative solutions and to mitigate cost increases where possible. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.
Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.
Usual SLA: 8 - 12 Days
Current SLA: 13 - 14 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 5 - 7 Days
Current SLA: 7 - 9 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 5 - 7 Days
Current SLA: Various delays
Incident: Flooding and extreme weather conditions across New South Wales and Queensland
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 6 Days
Current SLA: 8 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 Days
Current SLA: 8 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 Days
Current SLA: 9 Days
Incident: Coronavirus
Usual SLA: 4 - 6 Days
Current SLA: 7 - 9 Days
Incident: Customs delays related to IOSS
Usual SLA: 4 Days
Current SLA: 8 Days
Incident: Coronavirus
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 7 Days
Current SLA: 9 Days
Incident: Coronavirus
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 Days
Current SLA: 7 - 8 Days
Incident: Coronavirus
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 6 - 8 Days
Current SLA: Suspended - No service
Usual SLA: 8 - 10 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 8 Days
Current SLA: 8 Days
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 6 Days
Current SLA: 7 Days
Incident: Delay due to customs clearance in country
Usual SLA: 7 Days
Current SLA: 8 Days
Incident: Coronavirus
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 4 Days
Current SLA: 7 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days
Incident: Coronavirus restrictions, resulting in limited staff
Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Customs delays related to IOSS
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 7 Days
Current SLA: Various delays
Incident: Coronavirus restrictions, resulting in delays
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 Days
Current SLA: 5 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 8 Days
Current SLA: Suspended
Usual SLA: 6 Days
Current SLA: 7 Days
Incident:
Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:
1. Lebanon
2. Turkey
This affects e-PAQ Select
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 7 Days
Current SLA: 8 - 9 Days
Incident: Coronavirus
Usual SLA: 7 Days
Current SLA: 8 - 9 Days
Incident: Coronavirus
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 5 Days
Current SLA: 5 Days
Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.
Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 4 - 6 Days
Current SLA: Unknown
Incident: Shipments are currently being placed on hold, due to recent events in Sudan
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days
Incident: Local restrictions in place due to Covid-19
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 9 - 11 Days
Current SLA: 9 - 11 Days
Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 - 5 Days
Current SLA: 4 - 7 Days
Incident: Delays due to a national holiday - no clearance on 28th - 29th October
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 6 - 8 Days
Current SLA: Suspended
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
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