Service Updates

Keep up to date with any issues around the world that may be impacting delivery.  

We are committed to keeping customers up to date on a regular basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted by any issues.

Thank you in advance for your understanding and patience if you are impacted by any issues around the world. If you have any questions, please contact your Account Manager.

 

Usual SLA: 8 - 12 Days

Incident: Suspended

Usual SLA: 6 - 8 Days

Usual SLA: 5 - 7 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 10 Days


Usual SLA: 4 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 6 - 8 Days

Incident: Postal - Suspended

 

Usual SLA: 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 6 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA:
8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 Days

 

Usual SLA: 8 - 10 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days

 

Current SLA: Suspended - No Service

Usual SLA: 5 Days

Usual SLA: 4 Days

Usual SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

 

Usual SLA: 7 Days
Current SLA: 9 Days

Incident: Coronavirus

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 7 - 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days

Incident: Restricted Movements Imposed By Government

Current SLA: Suspended - No Service

Usual SLA: 8 - 10 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 5 Days

 

Usual SLA: 6 Days
Current SLA: 6 Days

 

Usual SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.

Usual SLA: 4 - 6 Days

 

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 6 Days

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 4 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 4 Days

Incident: Postal - Suspended

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Customs delays related to IOSS

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 7 Days
Current SLA: Various delays

Incident: Coronavirus restrictions, resulting in delays

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 Days
Current SLA:  4 Days

Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days

Incident: Restricted Movements Imposed By Government 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 Days

Usual SLA: 7 Days
Current SLA:  7 Days

Incident: Suspended

Usual SLA: 6 Days
Current SLA: 7 Days

Incident:

Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:

1. Lebanon

2. Turkey

 

This affects e-PAQ Select

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 7 Days
Current SLA:  8 - 9 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 8 - 9 Days

Incident: Coronavirus

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5  Days
Current SLA: 5  Days 

Current SLA: Suspended - No Service

Usual SLA: 5 Days
Current SLA:  5 Days

Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.

Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 4 - 6 Days
Incident: Suspended - No Service

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days

Incident: Local restrictions in place due to Covid-19

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 9 - 11 Days
Current SLA:  9 - 11 Days

Usual SLA: 8 - 10 Days
Current SLA:  13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 - 5 Days

Usual SLA: 5 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 6 - 8 Days
Current SLA:  TBC

Territory suspensions: Crimea, Sevastopol and Simferopol 

 

 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

 

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Latest Updates

25 September, 2024

Lebanon – Postal services affected by state of war

LibanPost, would like to inform other Union member countries and their designated operators that Lebanon entered in a state of war on 19 September…

23 September, 2024

Viet Nam – Back to normal

VNPost, would like to inform all Union member countries and their designated operators that, following the passage of tropical cyclone Yagi and the…

23 September, 2024

Poland – Update on postal operations following floods

Poczta Polska, wishes to inform other Union member countries and their designated operators that the heavy rainfall and resulting local flash floods…

20 September, 2024

Italy – Strike

Poste Italiane, wishes to inform other Union member countries and their designated operators that a 24-hour strike has been called by several Italian…

20 September, 2024

Thailand – Update on postal operations following floods

Thailand Post, would like to notify other Union member countries and their designated operators that all postal operations continue to be affected by the…

20 September, 2024

Ireland – Interruption to EDI transmission

An Post, wishes to inform other Union member countries and their designated operators that the provision and transmission of certain electronic data…

20 September, 2024

Austria – Flooding

Österreichische Post, wishes to inform other Union member countries and their designated operators that severe weather conditions and heavy rainfalls have…

16 September, 2024

Viet Nam – Severe flooding

VNPost, would like to inform other Union member countries and their designated operators that, owing to the recent passage of Typhoon Yagi, several…

16 September, 2024

Hong Kong, China – Back to normal

Hongkong Post, a designated operator of China (specifically for the special administrative region of Hong Kong), asks us to inform Union member countries…

16 September, 2024

Thailand – Update on postal operations following floods

Thailand Post, would like to notify other Union member countries and their designated operators that all postal operations have resumed as normal in…

16 September, 2024

Lao People’s Dem. Rep. – Severe flooding

Lao Post Company Limited, would like to inform other Union member countries and their designated operators that, owing to the passage of super typhoon…

2 September, 2024

Thailand – Update on postal operations following floods

Thailand Post, would like to inform other Union member countries and their designated operators that, following the floods in the northern and eastern…

23 August, 2024

Thailand – Floods

Thailand Post, would like to notify other Union member countries and their designated operators that heavy rains in the northern and eastern parts of the…

23 August, 2024

Philippines – Back to normal

PHLPost, wishes to inform other Union member countries and their designated operators that the IT issues relating to the transmission of CARDIT messages…
13 August, 2024

Philippines – IT issues

PHLPost, asks us to inform other Union member countries and their designated operators that it is currently experiencing some technical issues with the…

13 August, 2024

Brazil – Update on postal services

mpresa Brasileira de Correios e Telégrafos (Correios), would like to inform other Union member countries and their designated operators that all postal…

8 August, 2024

Italy – Back to normal (disruption to postal services in Valle d’Aosta)

Poste Italiane, wishes to inform other Union member countries and their designated operators that postal induction and delivery in the municipalities of…
8 August, 2024

Chile – Back to normal (Severe Weather conditions)

CorreosChile, would like to inform other Union member countries and their designated operators that all postal operations have been back to normal since 7…
31 July, 2024

French Polynesia – Strike

The Office of Posts and Telecommunications (OPT-PF – FARE RATA), France's designated operator for French Polynesia, asks us to inform other Union member…

25 July, 2024

United Kingdom of Great Britain and Northern Ireland – Service back to…

The designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, would like to advise other Union member countries and…

22 July, 2024

United Kingdom of Great Britain and Northern Ireland – Disruption to…

Royal Mail would like to advise other Union member countries and their designated operators that the global IT outage on Friday, 19 July 2024 has impacted…

16 July, 2024

New Caledonia – Update on the situation and end of case of force majeure

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to update other Union member countries and…

16 July, 2024

Italy – Back to normal (volcanis eruption of ETNA)

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that normal operations have…
15 July, 2024

Barbados – Back to normal (hurricane)

The designated operator of Barbados, Barbados Postal Service, would like to inform other Union member countries and their designated operators that all…
11 July, 2024

New Caledonia – Update on postal services

Further to EmIS messages 075/2024 and 089/2024, the Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia,…

11 July, 2024

Viet Nam – Update on IT issues

Further to EmIS 081/2024, the designated operator of Viet Nam, VNPost, would like to inform other Union member countries and their designated operators…

11 July, 2024

Grenada – Hurricane

The designated operator of Grenada, Grenada Postal Corporation, wishes to inform other Union member countries and their designated operators that,…

11 July, 2024

Italy – Disruption to postal services in Valle d’Aosta

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that adverse weather…

11 July, 2024

Saint Vincent and the Grenadines – Hurricane

The designated operator of Saint Vincent and the Grenadines, SVG Post, asks us to inform other Union member countries and their designated operators that…

11 July, 2024

Jamaica – Update on hurricane

Further to EmIS No. 103/2024, the designated operator of Jamaica, Jamaica Post, wishes to inform other Union member countries and their designated…

11 July, 2024

Cayman Islands – Resumption of postal services

The designated operator of the Cayman Islands, Cayman Islands Postal Service, asks us to inform other Union member countries and their designated…

8 July, 2024

New Caledonia – Update on postal services

Further to EmIS messages 075/2024 and 089/2024, the Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia,…
5 July, 2024

Jamaica – Update on hurricane

Further to EmIS No. 103/2024, the designated operator of Jamaica, Jamaica Post, wishes to inform other Union member countries and their designated…

3 July, 2024

Italy – Disruption to postal services in Valle d’Aosta

The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that adverse weather…
3 July, 2024

Saint Vincent and the Grenadines – Hurricane

​The designated operator of Saint Vincent and the Grenadines, SVG Post, asks us to inform other Union member countries and their designated operators that…

3 July, 2024

Grenada – Hurricane

The designated operator of Grenada, Grenada Postal Corporation, wishes to inform other Union member countries and their designated operators that,…

2 July, 2024

Trinidad and Tobago – Hurricane

TTPost would like to inform other Union member countries and their designated operators that Trinidad and Tobago was impacted by Hurricane Beryl.…

6 June, 2024

Mongolia – OE/IMPC relocation to new airmail centre

Mongol Post, wishes to inform other Union member countries and their designated operators that it is relocating its office of exchange and international…

21 May, 2024

New Caledonia – Suspension of postal services

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
21 May, 2024

Italy – Overnight closure of Catania International Airport

Poste Italiane, wishes to inform other Union member countries and their designated operators that Catania International Airport will be closed overnight…
8 May, 2024

Brazil – Severe weather

Empresa Brasileira de Correios e Telégrafos (Correios), wishes to inform other Union member countries and their designated operators that two weeks of…

30 April, 2024

Greece – Strike

Hellenic Post would like to inform other Union member countries and their designated operators that the Confederation of Greek Workers and the Association…

29 April, 2024

Senegal – Issues with EDI message transmission

Société Nationale La Poste (SN La Poste), wishes to inform other Union member countries and their designated operators that, as a result of technical…

29 April, 2024

United Arab Emirates – Back to normal (severe weather conditions)

Emirates Post Group, wishes to inform other Union member countries and their designated operators that the disruption to postal services caused by severe…
29 April, 2024

Mauritius – Back to normal (torrential rainfall)

Mauritius Post, wishes to inform other Union member countries and their designated operators that the disruption caused by torrential rainfall in the…
25 April, 2024

Belgium – Strikes Update

bpost, wishes to provide other Union member countries and their designated operators with an update on the strike called by the major unions that…

25 April, 2024

United Arab Emirates – Severe weather conditions

Emirates Post Group, wishes to inform other Union member countries and their designated operators that severe weather conditions have been affecting…

25 April, 2024

Mauritius – Heavy rainfall

Mauritius Post, wishes to inform other Union member countries and their designated operators that the National Crisis Committee has asked public- and…

25 April, 2024

Belgium – Strikes Update

bpost, wishes to provide other Union member countries and their designated operators with an update on the strike called by the major unions that…
22 April, 2024

Belgium – Strike

bpost, wishes to inform other Union member countries and their designated operators that the major unions within bpost have called a strike, commencing at…