Service Updates

Keep up to date with any issues around the world that may be impacting delivery.  

We are committed to keeping customers up to date on a regular basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted by any issues.

Thank you in advance for your understanding and patience if you are impacted by any issues around the world. If you have any questions, please contact your Account Manager.

 

Usual SLA: 8 - 12 Days

Incident: Suspended

Usual SLA: 6 - 8 Days

Usual SLA: 5 - 7 Days

Incident: Restricted Movements Imposed By Government

Usual SLA: 6 - 10 Days


Usual SLA: 4 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 6 - 8 Days

Incident: Postal - Suspended

 

Usual SLA: 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 6 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 8 - 12 Days
Current SLA:
8 - 12 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 Days

 

Usual SLA: 8 - 10 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days

 

Current SLA: Suspended - No Service

Usual SLA: 5 Days

Usual SLA: 4 Days

Usual SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 8 - 12 Days

Incident: Postal - Suspended

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 4 Days
Current SLA: 4 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA: 3 Days

 

Usual SLA: 7 Days
Current SLA: 9 Days

Incident: Coronavirus

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5 Days
Current SLA: 5 Days

Usual SLA: 4 Days
Current SLA: 7 - 8 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days

Incident: Restricted Movements Imposed By Government

Current SLA: Suspended - No Service

Usual SLA: 8 - 10 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 5 Days

 

Usual SLA: 6 Days
Current SLA: 6 Days

 

Usual SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.

Usual SLA: 4 - 6 Days

 

Usual SLA: 8 Days
Current SLA: 8 Days

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 6 Days

Usual SLA: 7 Days
Current SLA: 8 Days

Incident: Coronavirus

Usual SLA: 4 Days

Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days

Usual SLA: 4 Days

Incident: Postal - Suspended

Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days

Usual SLA: 7 Days
Current SLA: 7 Days

Usual SLA: 3 Days
Current SLA: 3 Days

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Coronavirus restrictions, resulting in limited staff

Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days

Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Customs delays related to IOSS

Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 7 Days
Current SLA: Various delays

Incident: Coronavirus restrictions, resulting in delays

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 Days
Current SLA:  4 Days

Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days

Incident: Restricted Movements Imposed By Government 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 5 Days
Current SLA:  5 Days

Usual SLA: 4 Days

Usual SLA: 7 Days
Current SLA:  7 Days

Incident: Suspended

Usual SLA: 6 Days
Current SLA: 7 Days

Incident:

Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:

1. Lebanon

2. Turkey

 

This affects e-PAQ Select

Usual SLA: 6 - 8 Days
Current SLA:  11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA:  15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 7 Days
Current SLA:  8 - 9 Days

Incident: Coronavirus

Usual SLA: 7 Days
Current SLA: 8 - 9 Days

Incident: Coronavirus

Usual SLA: 5 Days
Current SLA: 6 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 5  Days
Current SLA: 5  Days 

Current SLA: Suspended - No Service

Usual SLA: 5 Days
Current SLA:  5 Days

Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.

Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service 

Usual SLA: 4 - 6 Days
Incident: Suspended - No Service

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days

Incident: Local restrictions in place due to Covid-19

Current SLA: Suspended - No Service

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 9 - 11 Days
Current SLA:  9 - 11 Days

Usual SLA: 8 - 10 Days
Current SLA:  13 - 14 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 3 - 5 Days

Usual SLA: 5 Days

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 6 - 8 Days
Current SLA:  TBC

Territory suspensions: Crimea, Sevastopol and Simferopol 

 

 

Usual SLA: 6 Days
Current SLA:  6 Days

Usual SLA: 3 Days
Current SLA:  3 Days

Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Current SLA: Suspended - No Service

 

Usual SLA: 4 - 6 Days
Current SLA:  4 - 6 Days

Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days

Incident: Restricted Movements Imposed By Government - airline cancellations

Latest Updates

21 May, 2024

New Caledonia – Suspension of postal services

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
21 May, 2024

Italy – Overnight closure of Catania International Airport

Poste Italiane, wishes to inform other Union member countries and their designated operators that Catania International Airport will be closed overnight…
8 May, 2024

Brazil – Severe weather

Empresa Brasileira de Correios e Telégrafos (Correios), wishes to inform other Union member countries and their designated operators that two weeks of…

30 April, 2024

Greece – Strike

Hellenic Post would like to inform other Union member countries and their designated operators that the Confederation of Greek Workers and the Association…

29 April, 2024

Senegal – Issues with EDI message transmission

Société Nationale La Poste (SN La Poste), wishes to inform other Union member countries and their designated operators that, as a result of technical…

29 April, 2024

United Arab Emirates – Back to normal (severe weather conditions)

Emirates Post Group, wishes to inform other Union member countries and their designated operators that the disruption to postal services caused by severe…
29 April, 2024

Mauritius – Back to normal (torrential rainfall)

Mauritius Post, wishes to inform other Union member countries and their designated operators that the disruption caused by torrential rainfall in the…
25 April, 2024

Belgium – Strikes Update

bpost, wishes to provide other Union member countries and their designated operators with an update on the strike called by the major unions that…

25 April, 2024

United Arab Emirates – Severe weather conditions

Emirates Post Group, wishes to inform other Union member countries and their designated operators that severe weather conditions have been affecting…

25 April, 2024

Mauritius – Heavy rainfall

Mauritius Post, wishes to inform other Union member countries and their designated operators that the National Crisis Committee has asked public- and…

25 April, 2024

Belgium – Strikes Update

bpost, wishes to provide other Union member countries and their designated operators with an update on the strike called by the major unions that…
22 April, 2024

Belgium – Strike

bpost, wishes to inform other Union member countries and their designated operators that the major unions within bpost have called a strike, commencing at…

17 April, 2024

Kazakhstan – Flooding

KazPost, wishes to inform other Union member countries and their designated operators that severe weather conditions are causing floods in the regions of…

17 April, 2024

Greece – Strike

Hellenic Post, wishes to inform other Union member countries and their designated operators that the Confederation of Greek Workers has announced a…

17 April, 2024

Australia – Back to normal (severe weather in New South Wales and…

Australia Post, wishes to inform other Union member countries and their designated operators that the disruption caused by severe weather in New South…
8 April, 2024

Madagascar – Disruption caused by Cyclone Gamane

Paositra Malagasy, asks us to inform other Union member countries and their designated operators that the northern and eastern regions of Madagascar were…

8 April, 2024

Australia – Back to normal (severe weather / flooding in regional Western…

Australia Post, wishes to inform other Union member countries and their designated operators that the disruption caused by severe weather and flooding in…
2 April, 2024

Haiti – Disruption to postal services

The designated operator of Haiti, Office des Postes d'Haïti, wishes to inform other Union member countries and their designated operators that, owing to…

2 April, 2024

Israel – Update on situation

Israel Postal Company (Israel Post) wishes to provide other Union member countries and their designated operators with an update on its force majeure case.

8 March, 2024

Australia – Back to normal (bushfires)

Australia Post, wishes to inform other Union member countries and their designated operators that the operational difficulties caused by bushfires in…
8 March, 2024

Mauritius – Back to normal (Eleanor storm)

Mauritius, Mauritius Post, wishes to inform other Union member countries and their designated operators that the operational difficulties caused by Severe…
8 March, 2024

Slovakia – Interruption of EDI messages

Slovenská pošta, a.s., wishes to inform other Union member countries and their designated operators that the transmission of EDI messages will be…

8 March, 2024

Belarus – IT issues

Belpochta, wishes to inform other Union member countries and their designated operators that it will be conducting maintenance operations with regard to…

8 March, 2024

Belgium, Denmark, Finland, Greece, Hungary, Malta, Norway, Poland,…

The designated operators (DOs) of Belgium, Denmark, Finland, Greece, Hungary, Malta, Norway, Poland, Portugal, Sweden and Switzerland wish to inform other…

29 February, 2024

Greece – Strike

Hellenic Post, would like to inform other Union member countries and their designated operators that the Association of Civil Servants has called a…

29 February, 2024

Australia – Bushfires

Australia Post, asks us to inform other Union member countries and their designated operators that bushfires in regional Victoria are impacting the…

29 February, 2024

Italy – Back to normal (strike)

Poste Italiane, wishes to inform other Union member countries and their designated operators that the strike involving the personnel of Poste Italiane's…
23 February, 2024

Mauritius – Severe Tropical Storm Eleanor

Mauritius Post, wishes to inform other Union member countries and their designated operators that a class 3 cyclone warning is currently in force in…

23 February, 2024

Jamaica – Local government elections

Jamaica Post, wishes to inform other Union member countries and their designated operators that local government elections will be held in Jamaica on…

23 February, 2024

Israel – Municipal elections

Israel Postal Company (Israel Post), wishes to inform other Union member countries and their designated operators that municipal elections will be held in…

14 February, 2024

Italy – Strike

Poste Italiane, would like to inform other Union member countries and their designated operators that a strike called by several unions, without the…

13 February, 2024

France – Back to normal

La Poste, wishes to inform other Union member countries and their designated operators that the difficulties experienced from 23 January to 3 February…
7 February, 2024

Japan – Interruption of EDI transmissions

Japan Post Co., Ltd, asks us to inform other Union member countries and their designated operators that the transmission of EDI messages will be…

7 February, 2024

France – Industrial action in Mayotte

La Poste Group, wishes to inform other Union member countries and their designated operators that, owing to industrial action in Mayotte, parcel-post and…
7 February, 2024

Türkiye – Back to normal (Earthquakes)

Turkish PTT Corporation, asks us to inform other Union member countries and their designated operators that the situation has returned to normal, and all…

7 February, 2024

Belgium – Strike

bpost, wishes to inform other Union member countries and their designated operators that it has received notification of a strike that is scheduled to…
2 February, 2024

Mexico – Update on postal services following Hurricane Otis

Servicio Postal Mexicano, would like to advise other Union member countries and their designated operators that the situation in Acapulco and the…
1 February, 2024

Luxembourg – Back to normal

Luxembourg Post, wishes to inform other Union member countries and their designated operators that the operational difficulties owing to bad weather have…
1 February, 2024

Belgium – Back to normal (Heavy snowfalls)

​bpost, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.
1 February, 2024

Norway – Back to normal (extreme weather)

Posten Bring AS, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.
1 February, 2024

Papua New Guinea – Back to normal

Post PNG, would like to inform other Union member countries and their designated operators that its postal and call centre operations have now resumed as…
30 January, 2024

Belgium – Farmers’ movement

bpost, wishes to inform other Union member countries and their designated operators that, as of 27 January 2024 and owing to the expansion of the Belgian…

29 January, 2024

France – Farmers’ movement

La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the…
29 January, 2024

France – Back to normal

La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the…
22 January, 2024

Mauritius – Back to normal (Cyclone Belal)

Mauritius Post, wishes to inform other Union member countries and their designated operators that its postal and call centre operations have now resumed…
22 January, 2024

Luxembourg – Bad weather

Luxembourg Post, wishes to inform other Union member countries and their designated operators that poor weather has been causing it significant…

22 January, 2024

Papua New Guinea – State of emergency owing to civil unrest

Post PNG, would like to inform other Union member countries and their designated operators that the Government of Papua New Guinea has declared a state of…

22 January, 2024

France – Adverse weather conditions

La Poste, wishes to inform other Union member countries and their designated operators that it is currently experiencing operational difficulties owing to…

22 January, 2024

Belgium – Heavy snowfalls

bpost, wishes to inform other Union member countries and their designated operators that it has been experiencing significant operational difficulties for…

2 January, 2024

Denmark – Resumption of data transmissions for EMSEVT events for items to…

PostNord Danmark, asks us to inform other Union member countries and their designated operators that data transmissions have been back to normal since 11…