Oceania Background 1-min

About Asendia

We empower businesses to grow across borders with a range of international e-commerce and mail delivery services.

Launched in 2012 by La Poste and Swiss Post, and with operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories.

 

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Asendia is located in 4 continents and delivers parcels & mail worldwide

Europe
OFFICES IN 12 EUROPEAN COUNTRIES
Austria  /   Belgium  /  Denmark  /   France  /   Germany  /  Italy  /  Norway   /  Netherlands  /  Spain   /  Sweden  /  SwitzerlandUnited Kingdom
 
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USA
WE HAVE OPERATIONS ACROSS NORTH AMERICA
 
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North Asia
OPERATIONS IN NORTH ASIA
 

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Oceania
OPERATIONS ACROSS AUSTRALIA & NEW ZEALAND
 

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Ireland
Asendia has partnered with An Post for their Post Parcels - the national parcel operator in Ireland - to provide a feature-rich parcel service to consumers in Ireland.
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Middle East
TWO PARTNERSHIPS IN THE MIDDLE EAST
 
Asendia has a premium partnership with Oman Post offering e-commerce solutions to the Middle East. 
 
 Asendia has partnered with Israel Post, the largest last-mile provider in the country.  
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India

DTDC, a leading Indian Express and Parcel Service Provider, have a strategic partnership with Asendia to offer Indian retailers access to Asendia's global network. Competitive tracked solutions are available to key destinations such as the USA, UK, Australia and Canada.

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Asia

Asendia is partners with Selluseller, the Asian market is dominated by marketplaces, and with Selluseller’s SaaS platform you can manage inventory, orders, pricing and product catalogue across 40+ marketplaces in Asia.

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South Asia
OPERATIONS IN SOUTH ASIA
 

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Unrivalled mail heritage and innovating in e-commerce

 

Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value added services too, including returns, fulfilment and lettershop, and we have acquired a number of companies to enhance our services, including eshopworld a global e-commerce software business.

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La Poste and Swiss Post

Founded in 2012, Asendia has the combined expertise of over 1,500 employees across 4 continents.

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32 Global locations

Operations in North America, Europe, Asia and Oceania and final-mile delivery partners across the globe.

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Delivering Worldwide

Our e-PAQ parcel solutions and mail services are global and we deliver millions of items each month.

 

 

Our Vision, Mission & Values

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Our Vision

Our vision is to deliver on our promise to make cross-border e-commerce and mail easy and reliable, worldwide. That means we make it easy for you to get your mail, publications and packages out to your customers, wherever they are in the world. We support your e-commerce operation with efficient and dependable delivery and returns services. Whether you need help with large numbers of items or you're starting out and growing, we provide easy-to-use services you can rely on, so you can focus on developing your business.

 

Our Mission

We want to excel in every interaction with our customers. So we look for innovative ways to make your experience even better. We are determined to grow sustainably, taking a responsible attitude to the world around us. As a global business, we're proud of the way we collaborate across borders. We are trusted specialists in France and Switzerland and now established throughout Europe, North America, Asia and Oceania.

 

Our Values
Putting the customer at the center: Asendia is committed to putting the customer at the center of everything we do, which is why we stand for trust, friendliness, and ease of use.

Sustainable future: Sustainability is one of our key priorities – we aim for reducing our own impact on the environment, along with supporting and advising our customers with their own sustainability objectives.
 
 
 
 

Acquisitions and Partnerships

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We are committed to continually improve and expand our services to the benefit of our customers. In recent years we have taken big steps to achieve this through acquisitions and strategic partnerships.

eshopworld-01Asendia acquired a controlling stake in eshopworld in 2017 after first investing in the business in 2013. eshopworld is a Dublin based software company specialising in e-commerce technology that improves an international shopper's online experience, making them more likely to buy again and again. This includes displaying local pricing and payment methods, customs duties and tax calculations, and multilingual customer service. 

 

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Our recent acquisitions of wnDirect (UK) and Globegistics (USA) are excellent examples of our commitment to expand and enhance our e-commerce services. These two businesses were relatively young, dynamic and successful companies that developed their international parcel solutions through market-leading technology. This includes customs clearance and delivery duty paid services, and returns solutions, in addition to international parcel delivery services. 

 

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Premium Partners

Asendia works hand-in-hand with postal and parcel operators in over 200 countries and territories. However in some regions we have Premium Partnerships which provide Asendia's customers with even more benefits.

 

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Asendia has established a premium partnership with Oman Post, offering e-commerce solutions to the Gulf region and North America, and unlocking potential for retailers looking to expand their business to the Middle East, a fast-growing and high potential market. Gulf countries are well-positioned for e-commerce expansion due to their high internet penetration ( 92% of UAE and 65% of Saudi Arabia) but cross-border e-commerce in this area is still its infancy, so now's your chance to gain first-mover advantage.

 

 

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Asendia has partnered with An Post's Post Parcels - the national parcel operator in Ireland - to provide a feature-rich parcel service to consumers in Ireland. Asendia is your expert for cross-border deliveries from 17 countries worldwide, and An Post is the most experienced and trusted ecommerce parcel delivery company in Ireland. Hand-in-hand we work to provide an excellent customer experience for you and your Irish customers.

 

 

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In 2016, Asendia signed a sales partnership with Israel Post for e-commerce parcel solutions to Israel. This partnership will unlock potential for retailers looking to expand their commerce to Israel, a destination with many opportunities. Israel Post is the largest last mile provider in the country and the deal with Asendia not only offers excellent value for money but also ensures parcels injected into their parcel network are expedited.

 

 

Sustainability taken seriously

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Our founding companies La Poste and Swiss Post were ahead of their time in focusing on sustainability. We continue that heritage by taking positive, responsible action to minimise our impact on the natural world. 

 

Carbon Neutral Green

 

We are committed to Measure, Reduce, Offset and Advise - we apply this to everything we do. From energy efficient transport to investment in carbon offsetting projects, we're proud that all our deliveries from Europe are now carbon neutral. We're working hard all over the world to do even better.

 

Find out more

 

 

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Asendia is probably the most experienced and largest international mail and parcel specialist in the UK
 

Asendia UK was founded in 2012 when La Poste and Swiss Post merged their operations in the UK, but we have a heritage that goes back decades as both organisations also acquired longstanding UK mailing and fulfilment businesses.

Today Asendia UK has evolved to be a leader in global  e-commerce delivery solutions - as well as mail -  supported by award winning technology and acquisition of wnDirect in 2018.

Whether choosing a standalone distribution service or a fully integrated fulfilment and delivery solution, we have the know-how to ensure that businesses in the UK can send mail and parcels worldwide cost effectively and easily, whilst meeting the expectations of their customers.

 

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Where are we?

Asendia UK has a large modern international mail and parcel distribution centre located at Heathrow, a parcel hub near Derby, a mailing house in Southampton and e-commerce fulfilment centre in Bedford.

We work very closely with colleagues across 17 countries as well as delivery, returns and IT partners worldwide.

 

Trust

Our Customers

Meeting and exceeding our customers expectations is always at the heart of everything we do. We aim to develop partnerships with customers and add real value. Many famous UK brands choose Asendia as well as hundreds of smaller businesses too.

 

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Our Local Mission

We aim to be the leader in the UK market by providing an innovative approach to cross-border mail and parcel distribution for businesses in this country. Through this commitment to you and with support of our Group, we will achieve sustainable growth and financial success that enables us to keep on innovating for our customers, and being an amazing place to work.

 

Meet the team

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We have a wealth of knowledge across the business including a management team that has worked at most of the mail and parcel businesses you could name, before finding home at Asendia. As well as our team at Asendia UK we have the support of colleagues and partners at our Head Offices in France and Switzerland, and across the world.
 
We are not your cliched corporate, our people are very professional but also friendly, approachable and given freedom to be creative.
 
  
 
Simon Batt
Chief Executive Officer
 
Clare Wheeler
HR Director
Luis Barros
Operations and Transport Director
simon

 

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luis

 

Marie Barrance
Sales Director
 
Bob Betts
Finance Director
Karla Hanna Gilson
Commercial Director
marie

 

 

bob

 

 

karla

 

 

Ed Turner
Chief Information Officer
 
Amy Collins
Director of Marketing
Sarah Clewlow
Overseas Network Director

Ed

 

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sarah

 

Carl Loader
Fulfilment
Director
 

Helen Scurfield
Director of Innovation and Development

Hendrik Kummeling
International Managing Director
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helen

 

Hendrik