You are based in the UK and your customers are in the USA & France.
Asendia collects parcels from your warehouse (you print labels using our Shipping Platform), and organises the export from our Heathrow based distribution centre, to the USA by Air and to France by road.
Parcels arrive in the USA and are processed through customs, and then handed to our partner USPS (United States Postal Service) who handle the delivery from there. Meanwhile in France your parcels are imported and delivered by La Poste's parcel division, Colissimo.
You and your customer can track the parcels on our Tracking Platform that is connected to USPS's and La Poste's systems.
You are based in the UK and are mailing worldwide.
Asendia collects your mail from your mailing house that has formatted the addresses to our requirements, printed the postmarks that we provide, and typically sorted the mail too.
We process it at our Heathrow based mail centre and consolidate it with other customer's mail going to the same destinations.
The mail is then loaded onto planes and lorries heading to each country, where it will be imported and delivered by the local postal operator e.g. Swiss Post in Switzerland, USPS in the USA, La Poste in France, Correios in Brazil, etc.
Why can't I just access services directly in other countries and bypass Asendia?
You could try. However, to access these services and negotiate the best rates with postal and parcel companies around the world takes significant resources, a large IT development team, mail and parcel sorting technology, international logistics expertise and volume!
How Asendia manages this
How is this different to working with one of the famous worldwide courier companies?
There are a few very famous couriers that operate in many countries around the world and ship from the UK.
However, they typically focus on Express services which come at a cost that isn't affordable for many consumers. Relying on one courier will never be the most cost effective approach or offer the optimal experience in each country. They simply can't have the best infrastructure in every country.
The optimal approach is to work with the best in class local operators in each destination, and Asendia enables this, making it easy to access them by integrating with our shipping platform and setting up some shipping rules.
The benefits of dealing with one multicarrier supplier