What does Asendia do?

Wondering why you've never seen mail or parcels being delivered by a driver in an Asendia uniform?


Asendia only works with businesses, and handles the first part of the delivery process; getting mail and parcels from your warehouse or mailing house to your customer's country.
Our delivery partner and customs agent within the country handles the rest. We have partnerships with dozens of best in class carriers across 220 countries, but we provide one system to print all your labels and track all your parcels, and provide all the postmarks and instructions for your mailing house (or we can handle the fulfilment too!).
Your customer will almost certainly know the delivery company bringing the mail or parcel to their door or collection point.
Depending on the service you choose (e-PAQ or Mail), it will be their national postal service, a local delivery specialist that is very well known in their country, or a world-famous parcel company.


Example 1 - parcel delivery


You are based in the UK and your customers are in the USA & France.

Asendia collects parcels from your warehouse (you print labels using our Shipping Platform), and organises the export from our Heathrow based distribution centre, to the USA by Air and to France by road.

Parcels arrive in the USA and are processed through customs, and then handed to our partner USPS (United States Postal Service) who handle the delivery from there. Meanwhile in France your parcels are imported and delivered by La Poste's parcel division, Colissimo.

You and your customer can track the parcels on our Tracking Platform that is connected to USPS's and La Poste's systems.




Example 2 - mail delivery


You are based in the UK and are mailing worldwide.

Asendia collects your mail from your mailing house that has formatted the addresses to our requirements, printed the postmarks that we provide, and typically sorted the mail too.

We process it at our Heathrow based mail centre and consolidate it with other customer's mail going to the same destinations.

The mail is then loaded onto planes and lorries heading to each country, where it will be imported and delivered by the local postal operator e.g. Swiss Post in Switzerland, USPS in the USA, La Poste in France, Correios in Brazil, etc.





Why can't I just access services directly in other countries and bypass Asendia?

You could try. However, to access these services and negotiate the best rates with postal and parcel companies around the world takes significant resources, a large IT development team, mail and parcel sorting technology, international logistics expertise and volume!

How Asendia manages this

  • Asendia UK has over 400 people alone, and a primary location at Heathrow.
  • Another 1500 people in 16 other countries.
  • Some of the most experienced personnel in the industry.
  • Mail and parcel centres and transport capabilities.
  • Large teams of software developers producing integrations with carrier's shipping, customs and tracking systems, and customer's e-commerce platforms.
  • The collective volumes of 17 subsidiaries and La Poste and Swiss Post.


How is this different to working with one of the famous worldwide courier companies?

There are a few very famous couriers that operate in many countries around the world and ship from the UK.

However, they typically focus on Express services which come at a cost that isn't affordable for many consumers. Relying on one courier will never be the most cost effective approach or offer the optimal experience in each country. They simply can't have the best infrastructure in every country.

The optimal approach is to work with the best in class local operators in each destination, and Asendia enables this, making it easy to access them by integrating with our shipping platform and setting up some shipping rules.

The benefits of dealing with one multicarrier supplier

  • Access to multiple services worldwide, not limited to one courier's network.
  • One IT integration, connecting your e-commerce platform with our shipping and tracking tools.
  • One supplier to manage: one rate card, one Account Manager, one customer service team.
  • One collection to prepare for.
  • One invoice to pay.