Close ties with Oceania

Asendia Oceania was recently launched as part of a worldwide expansion strategy, allowing online retailers in Australia and New Zealand to access complete end-to-end e-commerce services, from digital to logistics and delivery solutions. Asendia developed key strategic partnerships within the region to support and enhance our core services, including First Global Logistics NZ, who will provide regional fulfilment solutions. Asendia Oceania will ensure that you can deliver a world-class cross-border shopper experience.

Up-to-date expertise on customs regulations

We have expert knowledge of New Zealand customs and duties, and can handle these processes for you so you’re free to concentrate on business growth. Many retailers are intimidated by customs regulations here, as all goods imported into New Zealand for commercial purposes may be liable for customs duty, GST (15%) and other applicable fees, including an import entry transaction fee (IETF) and MPI biosecurity system entry levy. Let Asendia guide you through this.

A range of ideal solutions

Asendia believes in making cross-border e-commerce as easy, straightforward and profitable for you as possible, which is why we’ve designed logistics and postal services to meet and exceed the delivery expectations of New Zealand. You can choose cost-effective, reliable postal delivery, tracked parcel services and efficient returns, as well as solutions for your direct mail or magazine campaigns. With our help, you attract a new, diverse customer base.

Cross-border shopping

Purchasing from overseas e-tailers is on the rise in New Zealand thanks to a multicultural, international community. Outside of the main urban areas, towns and villages in New Zealand are fairly isolated and don’t offer much shopping choice. As a result, e-commerce is booming in New Zealand, supported by increasing digital infrastructure. Availability of products is an issue in New Zealand, with two-thirds of consumers saying they have purchased cross-border because they could not find items on local sites.

Demand for better delivery

Around a third of the reasons for New Zealanders not shopping online relate to delivery concerns. The top reason is high delivery costs. Furthermore, they expect swift delivery (over half of consumers expect goods to arrive within 4-5 days) but the choice of products from cross-border businesses means they will often compromise on shipping times. Providing a great delivery service in New Zealand is a crucial factor that will give online retailers the edge over competitors..

Can’t get enough of fashion!

In New Zealand, clothing is the top-selling cross-border category by far, making up nearly 30% of sales. However, toys and gifts are popular too (almost 21.7%) as is home multimedia such as books, CDs and DVDs (18.7%). New Zealanders are mostly buying from international retailers in Australia, China, the US and Japan. Overall, products that are related to convenience and health and wellbeing are on the rise, reflecting the changing values in society.

Online trust

New Zealand shoppers, on the whole, are growing more comfortable with buying online. They trust that they’re purchasing genuine products, using secure payment methods, their purchases will arrive safely, and that their items will arrive on time and in good condition. Partnering with a trusted delivery expert like Asendia will help you meet this growing consumer confidence.