Offering an easy, reliable returns service is vital for customer loyalty

E-commerce companies are experiencing higher returns rates than ever before as customers, with ever-increasing expectations, are purchasing more. Having an efficient returns process is extremely powerful: it can strengthen customer loyalty and drive profits.

Don’t be daunted by an upswing in orders and the resultant rise in returns: Asendia offers a full range of returns solutions, all designed to answer the individual needs of international businesses.

Create a Great Returns Policy

E-shopping is now one of the most popular online activities around the world, presenting huge opportunities for e-tailers no matter where they’re based. Asendia can help you build a returns policy, guiding you through key aspects such as language style, returns windows and setting customer expectations.

The Importance of Your Policy

A well-designed and robust international returns policy will ensure that your customers come back again and again. The statistics speak for themselves: 89% of shoppers say a returns policy determines where they shop, 57% of online shoppers want an easy and reliable returns process and 67% of consumers check the returns policy before purchase.

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Optimising your e-commerce business for international returns

In this free e-book, we review how to effectively manage returns for any business in any sector.


Tips to Manage and Minimise Returns

Why should you have a good returns strategy in place? This video explains the importance of effective returns management in an industry where the constant flow of returns is unavoidable. View our unmissable advice on how to minimise returns.

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of shoppers check the returns page before making a purchase


of consumers say that a returns policy is a factor in deciding where to shop


of shoppers want an easy and reliable returns process

The Benefits of Asendia's Returns Solutions

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Simplified logistics - We offer consolidated processes and streamlined processes

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Increased clarity - Manage returns with our simple tool, Asendia Shipping

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Customer satisfaction - Build a stronger brand with a loyal customer base