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The leading parcel delivery  solution to Canada

In partnership with Broad Reach — Canada’s trusted e-commerce delivery specialist and part of the Asendia family.

Designed for UK retailers.

Speak to our team today


Why should British retailers
focus on Canada?

In 2024, approximately 29 million Canadians - about 72.5% of the population - shopped online, contributing to an estimated CAD $81.1 billion in e-commerce sales.

 

cita izquierda 34% of Canadian e-commerce purchases originate from international retailers, presenting a significant opportunity for UK brands.

 

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British brands are popular
The UK ranks among the top preferred foreign e-commerce markets for Canadians.
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Larger order values
Canadian shoppers have strong disposable incomes and tend to place larger orders. Combined with favourable exchange rates, this makes the market highly profitable for UK retailers.
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Favourable conditions
The UK-Canada Trade Agreement eases tariffs and streamlines commerce across key product categories.
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Lower marketing barriers
With a shared language and cultural similarities, the barriers to market are lower.

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An optimised delivery experience in Canada

Broad Reach are experts in Canadian logistics and final-mile delivery, and are part of the Asendia family.

Broad Reach provides a comprehensive parcel delivery network across Canada, with its own distribution centres and multiple carrier partners.

Video - one of Broad Reach's parcel sorting centres in Canada

 

How it works

Asendia manages export logistics from the UK, whilst Broad Reach's network in Canada ensures fast, compliant and reliable delivery to your shoppers.

  • Exportation - Parcels are sorted at our Heathrow based distribution centre and loaded onto planes.
  • Processing in Canada - They are injected into Broad Reach's distribution centres in the east and west of Canada to reduce trucking miles.
  • Customs - DDP and DAP customs clearance methods available.
  • Final-mile - Multiple final mile partners: Uni Uni, Intelcom, UPS and Canada Post.

canada-post     intelcom     ups    uniuni

parcels-to-canada

 

From collection to delivery - and returns

Reliable, fast and flexible

Currency
Collection
Cost-effective and efficient daily collections from facilities
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Linehaul from UK
Parcels are sorted at our Heathrow based distribution centre and loaded onto planes.
Customs
Customs clearance
DAP and DDP customs clearance options available.
Delivering Orders
Processing in Canada
Broad Reach prepares parcels for delivery into multiple final mile partners: Uni Uni, Intelcom, UPS and Canada Post.
Location
Last mile delivery
Parcels are delivered within 3-6 days, with end-to-end tracking and notifications.
Returns
Returns management
We make returns simple and convenient for customers, enhancing their shopping experience and building trust in your brand.

How do you benefit?

Convert Canadian browsers into buyers — and buyers into loyal customers

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Faster delivery
With daily flights from Heathrow and an unrivalled network in Canada, you benefit from quick delivery, ensuring your customers in Canada receive their goods on time.
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Simplified customs & tax savings
DDP and DAP options. Asendia can even collect Duty and Taxes in the UK before packages are shipped. Clearance in Calgary versus Vancouver will save 7% BC PST (tax).
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Optimised delivery and returns
Provide a delivery and returns experience that keeps customers coming back. Whilst benefiting from operational savings and advantages.
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Decrease costs and boost agility
Our multi-carrier solution is not only cost-effective, it's agile and flexible. We constantly track performance and can quickly react to issues that may impact delivery.
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e-PAQ Select No Line 

Key features of our parcel service to Canada

e-PAQ Select is our tailored solution for parcel delivery to Canada, developed in partnership with Broad Reach.

Speak to our team today

 

Final-mile partners
Delivery in Canada is by a selection of local parcel specialists that are familiar and trusted by shoppers: Uni Uni, Intelcom, UPS and Canada Post.
End-to-end tracking
Reliable tracking from your warehouse to the shopper's door.
Faster delivery speeds
3 to 6 days depending on location within Canada
Higher weight limit
Most parcels are under 2kg, but we handle up to 30kg.
Notifications
Notifications by email and SMS, and rescheduling possibilities available to the shopper
Out-of-home options
Delivery available at convenient PUDO locations in major cities
Secure delivery
Delivery photo of safe drop or signature
3 delivery attempts
Maximises the chance of a succesful delivery

 


Customs clearance flexibility and tax savings

Choose what works for your business, with all clearance options available. Clearance in Calgary versus Vancouver will save 7% BC PST (tax) as regions have different import tax rates.canada-customs-clearanceCustoms duties and taxes in Canada differ by region (see official sources for latest figures.)

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How does our solution compare to other delivery options to Canada?

It doesn't rely on Canada Post
Industrial action at Canada Post hits retailers hard. Our solution only uses Canada Post for very rural areas so your parcels keep flowing.

2 gateways
Injecting into Broad Reach's distribution centres in the east and west of Canada reduces trucking miles and improves delivery times.

Cheaper than express
Most consumers prefer to wait a few days for their order and pay less. e-PAQ Select still provides end-to-end tracking.

Mult-carrier network
By working with a mix of final-mile carriers, we ensure full regional coverage, greater delivery flexibility, and more competitive pricing.

 

See what customers say about us

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"Asendia are different to many other businesses we have worked with before. They took the time to explain all of the options to us and were able to educate our team. It wasn't just the information sharing that impressed us but also Asendia's transparency and honesty."

Urban Outfitters
International Fashion Retailer

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“Switzerland may appear to be a tricky destination to send parcels to, and within e-commerce, we are constantly looking for simple and smooth solutions. This is where Asendia helps us. They know the Swiss market and its consumers and they offer us bespoke end solutions for this demanding market.”

Hatstore
International Hat Retail

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quote large

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“Asendia adds the local e-commerce expertise, which is so important since all markets are local. By knowing the different market needs, they contribute to the total delivery experience of NA-KD's customers and our growth figures for the Asendia destinations speak for themselves.”

NA-KD
International Fashion Retailer

Frequently asked questions

All parcels entering Canada are customs cleared before being processed for delivery. We're able to offer DDP and DAP options. Asendia can even collect Duty and Taxes in the UK before packages are shipped.

You can also reduce sales taxes. Clearance in Calgary versus Vancouver will save 7% BC PST (tax) for example.

Pricing is based on volume, weight, and collection needs. Contact us to build your perfect Canadian delivery plan and get a quote.

Broad Reach is a Canadian logistics company specialising in cross-border e-commerce parcel delivery, particularly between the United States, UK, Europe, APAC and Canada. As a subsidiary of Asendia, a global leader in international mail and parcel solutions, Broad Reach offers comprehensive services tailored to the needs of online retailers.

Key Services and Capabilities

  • Cross-Border Shipping: Broad Reach provides seamless shipping solutions from the U.S. to Canada, handling complexities such as customs clearance, duties, and taxes to ensure efficient delivery. 

  • Domestic Canadian Delivery: Utilising a multi-carrier, omni-channel parcel delivery network, Broad Reach ensures reliable and cost-effective shipping within Canada. 

  • Fulfillment and Specialized Solutions: The company offers in-house transport networks, bonded warehouses, and expedited customs processes, enabling seamless market entry and fulfillment services. 

  • Technology Integration: Broad Reach's web services include real-time shipment tracking, address validation, and multi-carrier management, streamlining operations for e-commerce businesses. 

Strategic Partnership with Asendia

In July 2022, Asendia USA announced a joint venture with Broad Reach to enhance shipping services for foreign-based retailers targeting the Canadian market. This partnership aims to invest in new facilities, trucking lanes, and improved logistics to offer seamless and timely e-commerce deliveries across the border. 

Broad Reach's expertise in cross-border logistics, combined with Asendia's global reach, positions the company as a key player in facilitating efficient and reliable e-commerce shipping solutions between the UK and Canada.

For more information, you can visit Broad Reach's official website: https://www.brdrch.com/.


 

Are you ready to expand into Canada?