Cross-border increases risk of longer transit, greater tracking gaps, and more customs surprises. Clear policies, strong tracking, and sensible security controls reduce chargebacks and margin loss.
Longer delivery times, unclear tracking, and surprise duties/taxes cause “item not received” and “not as described” disputes. Better expectation-setting and tracking reduce this.
Often yes, because it reduces surprise charges and refused deliveries. Refusals and customs holds frequently escalate into chargebacks.
Use signatures above a value threshold or in higher-risk markets. For low-value orders, signatures can reduce delivery success and create friction.
Improve scan completeness and proof of delivery, use proactive exception messaging, and set realistic delivery windows. Many disputes begin when customers feel ignored.
Treat reships as a fraud risk. Confirm delivery status, validate address, and apply extra checks for high-risk orders or repeated requests.
Don’t block based on an assumption. Use data: chargeback rates, fraud scores, and delivery success. Apply risk-based rules rather than broad exclusions where possible.
Clear delivery promise, clear lost-parcel resolution timeline, and fast, fair outcomes. Most chargebacks happen when resolution feels slow or uncertain.
Use risk scoring, step-up verification for high-risk orders, and consistent fraud rules by market. Avoid blanket friction for all customers.
Strong proof of delivery: signature, photo, GPS scan, or pickup ID verification. Precise milestone tracking also helps show good-faith fulfilment.
Watch for unusual basket patterns, multiple orders to similar addresses, mismatched billing/shipping, repeat reship claims, and high-value orders with expedited shipping.
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© 2026 Asendia Management SAS
© 2025 Asendia Management SAS
