Many parcels fail because retailers unknowingly ship restricted goods. Getting this right prevents seizures, returns, carrier penalties, and customer refunds.
Lithium batteries, aerosols, perfumes, alcohol-containing products, certain cosmetics, and some supplements. Restrictions vary by destination and service.
Maintain product compliance data, including MSDS where relevant, and tag items in your catalogue by restriction type (battery, liquid, aerosol, regulated).
Sometimes, but only with compliant packaging, declarations, and approved services. Some lanes allow “batteries contained in equipment” but restrict standalone batteries.
Parcels can be delayed, returned, seized, or destroyed. You may face extra fees and carrier account risk, and you’ll likely need to refund the customer.
Yes. Use catalogue tags and destination rules to prevent orders that cannot be shipped, or to restrict them to permitted services.
Often yes. Many contain alcohol or are classified as liquids, which can trigger air transport restrictions or destination import limits.
Follow carrier and regulatory requirements for the specific item class. Don’t guess. Use documented processes and trained handling where needed.
Yes. The same product can be treated differently depending on local regulations, ingredient limits, and labelling rules.
Prohibited items cannot be shipped to any destination/service. Restricted items can be shipped only under certain conditions, services, or documentation.
Use precise policy wording: “Some items can’t be shipped to your location due to regulations.” Offer alternatives where possible, such as removing restricted items from the basket for that destination.
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© 2026 Asendia Management SAS
© 2025 Asendia Management SAS
