Address issues are a top cause of failed delivery, returns, and delays. International addresses vary significantly, and fixing checkout capture is a quick win.
Missing apartment/unit details, incorrect postcode formats, local character handling issues, and missing phone numbers can prevent carriers from completing delivery. Local norms matter.
Yes, in most cases. Phone numbers are used for delivery updates, customs queries, and last-mile exceptions. Make it clear it’s for delivery, not marketing.
Full name, street, house number, postcode, city, country, and phone. For many markets, “state/region” is also essential. If you ship to the US, a state is mandatory.
Yes. Autocomplete and validation reduce typos and incomplete entries, improving first-attempt delivery success and reducing support tickets.
Support local characters where systems allow it, but ensure that labels and customs data are transmitted correctly. If transliteration is needed, apply it consistently and test by destination.
Incomplete addresses and missing unit numbers. A simple prompt at checkout, with apartment and building access instructions, can significantly reduce this.
Offer PUDO/locker options where available, encourage delivery instructions, and use services with flexible delivery preferences and SMS notifications.
Use a clear decision tree: contact the customer, attempt redelivery, redirect to a pickup point, or return to sender. Set time limits so parcels don’t sit in limbo.
It depends on the carrier and service. Some services cannot deliver to PO Boxes. State this clearly in your shipping policy and validate during checkout.
Use country-specific address forms and validation. When customers select a country, automatically adjust the required fields and postcode format rules.
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© 2026 Asendia Management SAS
© 2025 Asendia Management SAS
