e-PAQ Returns | Global ecommerce returns logistics & software solution

A seamless returns journey

Returned parcel is received at an Asendia Return Centre

Parcel scan: Parcel is scanned by Asendia and return tracking changes.

Status: return received

Notification: "retailer x, we have received your return. Your refund is subject to inspection and acceptance at "brand name" (on/off option in retailer configuration)

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Return content check

If Add-On Solutions have been selected, additional stages will occur such as inspection and grading of the returned items.

Notification: we have processed your return. Please see the status of your request below (on/off option in retailer configuration)

Return content check

Return is accepted or rejected

Retailer can handle refund

Notification: we have processed your return. Please see the status of your request below (on/off option in retailer configuration).

Status: Rejected OR Accepted

Accepted or rejected

Final-mile preparation

Return label added

After consolidation, a generic return label affixed to parcel with original order number and return number

Final mile preparation

Final-mile injected

Return is complete

Packages are consolidated, manifested and shipped back to Retailer’s chosen address – or retailer selects from an add-on solution.

Data insights and return details are visible on Returns Management Platform

final mile injected

Utilising Asendia’s global logistics network.

e-PAQ Returns delivers:

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Ease of use

A simple returns solutions with intuitive online portals for customers and retailers

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Enhanced solutions

An improved shopper returns experience that drives sales and customer retention

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Real-time updates

Live tracking, scanning, inspection and grading that make it easier to process refunds

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Customisable

A personalised returns management dashboard, reporting and insights

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International experience

Worldwide customs expertise that helps retailers increase profitability

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Cost-efficient

Efficient processing, consolidating and routing for greater cost effectiveness

Standard Solution

Software included: Our branded and configurable shopper returns portal and our retailer returns management portal including reporting features.

Retailer Choice: Retailer paid or shopper paid returns.

First-mile options: Our comprehensive carrier network includes localised services - deliver to drop off points.

Return Centres: Using our software we scan-in the item, check contents, consolidate and prepare items for their next step.

Final-mile options: We provide linehaul return, export manifest and declaration.

Add-on Solution

E-PAQ Returns offers additional solutions which support retailers. These are built bespoke based on your requirements. Just ask our team for more information on any of the below.

Connectivity: Integrate to platform via API to use your existing portal.

Inspection & grading options: Items are inspected and graded on return, restricted items are removed before last-mile option.

Customs options: Facilitating duty drawback and Returned Goods Relief.

Disposal options: Certified destruction of goods, recycle/ resell/donation of items. Liquidation services.

Access our global logistics network

We have a large network of first-mile partners worldwide providing you with reliability, speed and cost-efficiency for both domestic and international returns.

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Shopper communication

With optional live tracking notifications and automated communications, shoppers are up-to-date with the stage of their refund, which reduces customer support requests.

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Sustainable solutions

More and more consumers look for sustainable shipping methods when shopping online. With e-PAQ Returns, you can offer your customers 100% carbon neutral returns offset by Asendia.

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Flexible return locations

Wherever you want your goods returned to, Asendia can deliver. Our Add-On solutions allow retailers to choose from dispatch points, reship within the country or EU locations. Destruction, resell, recycle, donation and liquidation can also be made available.

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Insights of return behaviour

Unlock customer behaviour insights and manage returns in real time with a returns portal that reminds you to re-order, issue refunds and more.

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Custom experts

e-PAQ Returns handles re-exportation and options. Our Add-On solutions cover a range of additional services such as re-importing goods to a customs warehouse, duty drawback and Returned Goods Relief.

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Efficient resell

Get your products back to your warehouses or back on the shelf more quickly, so they’re ready to be sold again.

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We’re proud to offer 100% carbon neutral solutions through offsetting

As one of the largest global logistics providers, we know that protecting our planet comes first.

Since January 2022, Asendia has been 100% Carbon Neutral by offsetting all our international and local transport emissions, including those by our first-mile and last-mile partners. We’d like to go even further, so will be joining the well-known Science-Based Target initiative (SBTi) and committing to set science-based targets before the end of 2024.

19 June, 2024

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Online shoppers have…