70% of shoppers say they check out an e-tailers Returns Policy before deciding to make a purchase. Offering your shoppers a convenient and low cost returns process can be a big conversion booster. Here at Asendia we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control.

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Domestic Returns

Domestic Returns offers a local experience for the shopper and is available to e-tailers with high volumes of returns in specific countries.

How does it work?

1. Your customer applies the label you provide to them and takes it to a convenient drop off location.

2. Parcels arrive at a Returns Centre within the country where they are consolidated and returned to you.

Local parcel drop off locations

Providing your customer’s with a local parcel drop-off location strengthens shopper trust and accelerates the returns process.

Prepaid and partially paid options

With Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

International Returns

Our International Returns solution gives you access to an outstanding cross-border returns service with Returns Centres in many regions of the world.

How does it work?

1. Your customer applies the returns label you provide and drops it off at any national postal-service location.

2. Returns from different countries are sent to a returns centre in the region that will consolidate them before the goods are forwarded on to you.

3. You and your customers can trace the whole process on our Asendia Tracking website.

Prepaid and partially paid options

With International Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

Request a quotation