--- title: "Mastering Returns: How Brands and Retailers can succeed in the Customer-Centric Era" description: "Join the exclusive on-demand webinar with Asendia and ESW: Our speakers will be discussing strategies for navigating returns, overcoming challenges, exceeding customer expectations, and fostering loyalty." image: https://www.asendia.co.uk/hubfs/Mask%20Group%201@2x.jpg --- ![esw logo-1](https://www.asendia.co.uk/hs-fs/hubfs/esw%20logo-1.png?width=195&height=60&name=esw%20logo-1.png "esw logo-1") ![Asendia_white_logo-(5)](https://www.asendia.co.uk/hs-fs/hubfs/Asendia_white_logo-(5).png?width=323&height=65&name=Asendia_white_logo-(5).png "Asendia_white_logo-(5)") ![scroll down](https://www.asendia.co.uk/hubfs/Enterprise/arrow-down.png) # **Mastering Returns** ## How Brands and Retailers can succeed in the Customer-Centric Era Watch on-demand webinar Are returns in your e-commerce business causing headaches? Discover how to navigate this challenge while striking the perfect balance between customer satisfaction and your bottom line. Our speakers will be discussing topics on how to navigate and strategise Returns, overcome challenges and meet customer expectations and build loyalty.  ## **Introducing our Speakers** ## **Helen Scurfield** ## **Speaker** ![Helen S](https://www.asendia.co.uk/hubfs/Helen%20S.jpg "Helen S") ## **CEO Global Returns,** ###### **Asendia     ** - **Manages the e-PAQ Returns offer at Asendia Global Returns** - **Oversees the expansion of the first mile partner network** - **Runs returns centres and the returns platform for retailers and shoppers** **Get to know Helen: ** ## **Gary Tervit** ## **Moderator** ![gary t](https://www.asendia.co.uk/hubfs/gary%20t.jpg "gary t") ## **Operations Director,** ###### **Asendia** - Has over 30 years Sales and Ops roles at FedEx/P2P, Yodel, Royal Mail, TNT Express, and TNT World-Wide - Experienced with both commercial and postal entities, corporates and start-ups                               **Get to know Gary: [****](http://linkedin.com/in/gary-tervit-36a63216)** ## **Nick Cranney** ## **Speaker** ![Nick](https://www.asendia.co.uk/hubfs/Nick.jpg "Nick") ## **Head of Product - Global** ###### **Logistics & Returns, ESW** - **An innovative global e-commerce omnichannel and returns expert** - **A passionate product and technology leader** - **Has focused over 20 years on B2C and B2B digital products and solutions** **Get to kn****ow Nick: [****](http://linkedin.com/in/nickcranney)** ![returns-background-02](https://www.asendia.co.uk/hs-fs/hubfs/returns-background-02.jpg?width=2000&height=594&name=returns-background-02.jpg "returns-background-02") ## **What the Webinar will cover** ## **Complete your details to get access to this free webinar** - How to turn the return process into a positive and strategic aspect of the overall customer experience - What retailers can do to respond to the forecasted rise in returns - Reducing returns costs and maximizing efficiencies - Opportunities with returns - Predictions for 2024 [![New call-to-action](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/6761368/e0269acf-175b-4d21-8d35-f2991cc818f2.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/6761368/e0269acf-175b-4d21-8d35-f2991cc818f2) [![asendia-logo](https://www.asendia.co.uk/hs-fs/hubfs/Customer%20Portal/asendia-logo.png?width=190&height=38&name=asendia-logo.png)](https://www.asendia.co.uk) ##### Empowering your business to grow across borders with our e-commerce & mail solutions. ![Group Logo](https://www.asendia.co.uk/hs-fs/hubfs/Group%20Logo.png?width=312&height=35&name=Group%20Logo.png) **[Contact us](https://www.asendia.co.uk/contact)** [![LinkedIn Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/LinkedIn%20Social%20Icon.png?width=60&height=60&name=LinkedIn%20Social%20Icon.png)](https://www.linkedin.com/company/asendia/)  [![YouTube Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/YouTube%20Social%20Icon.png?width=60&height=60&name=YouTube%20Social%20Icon.png)](https://www.youtube.com/asendiachannel)  [![Instagram Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/Instagram%20Social%20Icon.png?width=60&height=60&name=Instagram%20Social%20Icon.png)](https://www.instagram.com/asendiagroup/) © 2026 Asendia Management SAS #### [![100% Carbon Neutral Footer](https://www.asendia.co.uk/hs-fs/hubfs/100%25%20Carbon%20Neutral%20Footer.png?width=217&height=30&name=100%25%20Carbon%20Neutral%20Footer.png)](https://www.asendia.com/sustainability_at_asendia) ![AsendiaUK_GB_English_2025_Certification_Badge](https://www.asendia.co.uk/hs-fs/hubfs/AsendiaUK_GB_English_2025_Certification_Badge.png?width=56&height=79&name=AsendiaUK_GB_English_2025_Certification_Badge.png)   Manage Cookie Settings [![LinkedIn Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/LinkedIn%20Social%20Icon.png?width=50&height=50&name=LinkedIn%20Social%20Icon.png)](https://www.linkedin.com/company/asendia/)  [![YouTube Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/YouTube%20Social%20Icon.png?width=50&height=50&name=YouTube%20Social%20Icon.png)](https://www.youtube.com/asendiachannel)  [![Instagram Social Icon](https://www.asendia.co.uk/hs-fs/hubfs/Instagram%20Social%20Icon.png?width=50&height=50&name=Instagram%20Social%20Icon.png)](https://www.instagram.com/asendiagroup/) **[Contact us](https://www.asendia.co.uk/contact)** [![100% Carbon Neutral Footer](https://www.asendia.co.uk/hs-fs/hubfs/100%25%20Carbon%20Neutral%20Footer.png?width=250&height=35&name=100%25%20Carbon%20Neutral%20Footer.png)](https://www.asendia.com/sustainability_at_asendia) ![Part of the Asendia Group](https://www.asendia.co.uk/hs-fs/hubfs/Part%20of%20the%20Asendia%20Group.png?width=220&height=19&name=Part%20of%20the%20Asendia%20Group.png)   © 2025 Asendia Management SAS