Returns

The Asendia Returns range will bring peace of mind for retailers in their cross-border returns management.

Thanks to the combination of local returns facilities, local postage solutions and the power of an international network, Asendia has launched a new returns service to answer your specific needs.

Our solutions are simple and flexible, offering your customers convenient international and domestic returns.

You can edit return labels with our dedicated software Asendia Shipping, and choose to benefit either from Prepaid or Partly-paid options.

With Asendia Tracking, you and your customers can trace returned parcels quickly and conveniently.

Advantages

  • Simple and flexible returns management
  • A complete tracking solution for you and your customers
  • Access to our local network; closer proximity for drop-offs of returns
  • Option to personalise frequency of returns according to volume

Ideal for

  • Making your cross-border returns management easy and reliable
  • Increasing customer satisfaction with benefits such as free returns
  • E-commerce companies with high return rates such as fashion retailers
  • Online retailers looking for comprehensive cross-border returns solutions

Managing orders

  • Collection and Pick-up
    Collection and Pick-up

    Flexible and convenient collection services.

    With our Collection and pick-up services, we can collect your shipments from any location and take them straight to our facilities. Our collection services are flexible to meet your timescales and requirements, making life easier for you.

    Contact us to learn more about Collection and Pick-up services.

  • Fulfilment
    Fulfilment

    Fulfilment solutions designed for your business.

    From pick and pack to e-inventory, our tailor made fulfilment solutions prepare your goods for delivery quickly and efficiently. Our services support your order management from start to finish.

    This service is available in Italy, the UK and the USA. Contact us for a custom solution for your country.

  • Warehousing
    Warehousing

    Store your stock in our global warehouses.

    Our network of warehouses around the world can hold stock locally for accurate and timely international dispatch, complete with inventory notifications. We offer a cost effective storage solution for stock of any size, for convenience and a complete inventory overview.

    This service is available in Italy, the UK and the USA. Contact us for a custom solution for your country.

  • Inventory Management
    Inventory Management

    Managing complex inventories and stock levels.

    We can manage and check your stock levels, ensuring your orders are ready for distribution and helping you to allocate resources where you need them most. We provide a full overview of your stock, however and whenever you need it.

    This service is available in Italy, the UK and the USA. Contact us for a custom solution for your country.

  • Pick and Pack
    Pick and Pack

    Versatile packing solutions preparing your shipments for dispatch.

    Our packing and addressing services consist of packaging, addressing and franking for both individual items and collective consignments, including sorting and dispatch preparation. Our services are tailor made for your shipment requirements.

    This service is available in Italy, the UK and the USA. Contact us for a custom solution for your country.

Customs clearance and VAT

  • Import Customs Clearance Goods
    Import Customs Clearance Goods

    Delivering your products through customs seamlessly.

    Benefit from our extensive knowledge of international markets, helping you sell across borders with ease, even into countries with more complex customs requirements, such as Switzerland, Norway, USA, Canada and Israel.

    We help you manage and deliver orders through customs cost effectively.

    Contact us to learn more about Customs Clearance.

  • Customs Clearance Mail
    Customs Clearance Mail

    Getting your mail through customs safely and quickly.

    With our help, your mail can clear customs safely, ensuring your customers receive it in a timely manner. We can assist with duty and taxes and prepare your mailings for customs clearance. Our expert services are designed to support all your cross-border mailing campaigns through customs.

    Contact us to learn more about Customs Clearance.

Returns

  • Domestic Returns
  • International Returns
  • Domestic Returns in France by Colissimo
    Domestic Returns in France by Colissimo

    Giving your French customers choice and convenience for their returns.

    Use our Colissimo service, owned and run by La Poste, for even greater peace of mind. Customers can choose their place of returns and even have returns collected directly from their mailbox. The service provides comprehensive tracking of parcels from pickup to return.

    This is a cost-effective solution refined by local expertise that puts you and your customers in control of returns.

    Contact us to learn more about our Returns range.

  • Domestic Returns in Switzerland by Postpac
    Domestic Returns in Switzerland by Postpac

    Giving your Swiss customers choice and convenience for their returns.

    Use our premium service, refined by Swiss Post’s local expertise, for even greater peace of mind. For ultimate convenience, your customers can choose to drop off their parcel at the local post office or order a free home collection. The service provides comprehensive tracking of parcels from pickup to return.

    This is a cost-effective solution that gives you and your customers greater control over returns.

    You can further benefit from our expert knowledge of customs processes, thanks to our additional Content Check and Duty Drawback services.

    Contact us to learn more about our Returns range.

Customer care

  • Response Handling
    Response Handling

    Tailored to your campaign response needs.

    Whether you need to manage subscriptions, process payments or analyze campaigns, you can choose from a wide range of our response handling services to support your customer relationship management.

    Contact us to learn more about Response Handling.

  • Response Mail
    Response Mail

    Making it easy for your customers to respond quickly to your mailings.

    Response mail is the perfect solution for your international recipients, allowing them to respond quickly, easily and cost effectively to addressed or unaddressed mail, promotional mailings, or written correspondence.

    It’s an economical solution for any customer communications that demand a reply.

    Contact us to learn more about Response Mail.