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Online Shopping in Canada Will Reach Roughly $39 Billion by 2019
Cross-border e-commerce presents an incredible variety of opportunities to retailers and consumers, but where to start? The E-commerce Foundation’s new Global B2C E-commerce Report, powered by Asendia, reveals some of the key facts and know-how you need to know to be a global retail success.Download
Returns have a key role to play in whether customers are content with the service that they get from businesses and retailers. Smoothly managed returns with a transparent customer service keep satisfaction levels high no matter how many are being processed. For any enterprise aiming to ship to North America, Canada’s parcel return rates represent key knowledge to have – so here is what that you need to know.
The rates of return tend to vary from industry to industry, as is the case in any location – some businesses see returns of around 22% while in sectors such as retail this can reach as high as 50%. However, research from the Canada Post has identified some common themes in the way that Canadian consumers feel about returns, which are useful for any business looking to export there.
Returns management will be an important part of the process of establishing and maintaining a loyal customer base in Canada. Ideally, work with a logistics provider that will enable you to: