Expand into new markets with a reliable customs clearance partner
Take your apparel brand global without the hurdle of international shipping. Asendia's customs clearance services ensure efficient delivery for your customers, reducing friction and increasing conversion rates.
Get in touch
To get in touch with a member of our team, just fill out this form.
We work with many of the top fashion retailers in Europe, North America, Asia and Oceania
How can Asendia boost your company's growth?
Customs Pre-paid (DDP) and Customs Paid At Destination (DAP / DDU) options
Choose the solution that best suits your customers and the operations of your business.
Paperless & user-friendly technology
Your operations are streamlined through our intuitive shipping portal.
Boost conversions
Build trust by displaying fully landed costs at checkout to mitigate unexpected surprises for your customers.
Environmental, Social and Governance (ESG) in action
Our comprehensive solutions minimise returns, reduce waste, and support your corporate social responsibility goals.
Let's take your e-commerce business to new heights
We're committed to making global e-commerce simple, efficient, and reliable.
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Global experts: Leverage Asendia's international network for end-to-end logistics support - from across-board deliveries to last-mile.
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Regulatory and compliance: Seamlessly navigate customs for both deliveries and returns.
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Cost efficiency: Reduce fees and delays with optimised logistics strategies that reduce the amount of communication between customers and customer service teams.
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Customs insights: Advanced analytics for in-depth visibility and decision-making.
Chloe Harris, Senior Director of Delivery at FARFETCH
"We foresee a future where our collaboration will naturally contribute to our global expansion. As we grow our business, we are confident that Asendia will continue to support us in all our endeavours."
Ready to revolutionise your returns?
Learn how e-PAQ Returns can simplify your processes, delight your shoppers, and help your business thrive globally.
Download the Fashion E-book
High volume returns without the headache
Designed to maintain customer satisfaction for fashion and apparel e-commerce stores, Asendia's e-PAQ Returns solution is global, reliable, and fully sustainable.
Get in touch
To get in touch with a member of our team, just fill out this form.
We work with many of the top fashion retailers in Europe, North America, Asia and Oceania
Get your products back quickly, ready to be sold again
e-PAQ Returns covers end-to-end processes, from the creation of the return to delivery at your preferred final destination. The solution is flexible and able to be adapted to any operation across the world.
Speak to our team
Why e-PAQ Returns is the game changer you've been looking for:
Solving the returns dilemma
Handling returns can be a logistical challenge and a huge burden on customer service. For fashion e-commerce stores, ensuring that customers receive a smooth and efficient returns experience is critical to retaining satisfied shoppers.
Our solution:
- An intuitive returns portal for a seamless user experience.
- Your shoppers get the gift of choice with a wide range of first-mile delivery carriers.
- Live tracking and notifications to keep shoppers informed and reduce support queries.
Committed to Environmental, Social and Governance (ESG) Initiatives
Shoppers all around the globe increasingly value brands with a clear (and tangible) commitment to ESG initiatives.
Does your returns process align with their expectations?
Our solution:
- Flexible options like recycling, reselling, or donation, minimising environmental impact.
- Support from La Poste and Swiss Post heritage, leaders in eco-friendly logistics.
- In alignment with the Science-Based Targets Initiative (SBTi), we will commit to setting carbon reduction targets by the end of 2024 and submit them for validation by the end of 2026.
Grow across borders
Navigating customs and international returns can strain resources, limit market growth, and - most importantly - eat up profit margins and impact profitability.
Our solutions:
Cross-border expertise
Extensive knowledge of customs processes to streamline cross-border returns.
Flexible Charging model
Flexible charging model allows retailers to offset some or all costs by charging the shopper.
Cost-effective
Cost-effective consolidation and routing; optimised for global markets.
Global reach
Extensive reverse logistics network ensuring reliable returns from anywhere.
Smart insights
Advanced analytics for return behaviours, helping you make data-driven decisions about your supply chain.
Shopper delight
A mobile-friendly, branded portal for a hassle-free returns journey.
Chloe Harris, Senior Director of Delivery at FARFETCH
"We foresee a future where our collaboration will naturally contribute to our global expansion. As we grow our business, we are confident that Asendia will continue to support us in all our endeavours."
Ready to revolutionise your returns?
Learn how e-PAQ Returns can simplify your processes, delight your shoppers, and help your business thrive globally.
Download the Fashion E-book
Fashion & Apparel e-commerce:
Insights and analysis from Asendia
Download the Fashion e-book
To get your hands on all the latest fashion & apparel e-commerce insights, just fill out this form.
What's in the e-book?
As well as providing key insights and analysis into online fashion retail, the e-book will empower you to:
Get in tune with eco-conscious consumers
Save time & money by reducing returns volumes
Provide the delivery and payment options your customers want
Optimise your online presence to grow your business
Meeting consumer demand is easy with e-PAQ, Asendia’s specialist range of international packet and parcel services designed for online retailers. e-PAQ Select offers reliable, flexible and cost-effective solution that works for you and your customers.
See how we helped our fashion clients grow
Find out how e-PAQ by Asendia can help your fashion business thrive across global markets
Speak to our experts
