Undeliverable Mail Management

Handling returned mail yourself can be a costly and timely process, but if you don’t keep your database up to date you are in danger of wasting money in the future, and losing track of your customer or prospect. Asendia takes this hassle away and it might cost less than you think.

Man scanning returned parcels.

What we offer you

When Asendia handles your mailing we will give you the option of including our address for the returns to be sent to. We can then process these returns for you, with several options available:

  • Collect the returned items and send them to you
  • Data capture the addresses into a spreadsheet noting the reason for return
  • Open the returns and remove material you wish to keep i.e. merchandise, brochures, etc, and recycle the rest.
  • Recycle or destroy the returns

By including a datamatrix on your mail piece when we print it, we can scan your returned items to capture the address data; this is much quicker and more cost effective than doing it manually.

Minimise returns with a free data health check

We always recommend cleaning your data before you send a mailing so that returns are as low as possible and we offer a range of data cleaning services.

We can even provide you with a FREE Data Health Check to ensure your mailing lists are clean. As well as reducing wastage this will ensure you do not target those that are deceased or MPS subscribers which would harm your brand.

Free data health check


  • Keeps your mailing lists up to date
  • Helps reduce wastage in future mailings
  • Reduce your impact on the environment

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