The designated operator of the Philippines, PHLPost, asks us to update other Union member countries and their designated operators on postal operations while stringent social distancing measures aimed at curtailing and eliminate the COVID-19 threat are in force throughout the Philippines:
- The Philippine Government has extended the enhanced community quarantine in Metro Manila and the rest of the Luzon islands until 30 April 2020 as part of stringent social distancing measures. The community quarantine imposed in areas of the Visayas and Mindanao islands is currently due to end as of 12 April 2020.
- On 31 March 2020, PHLPost was granted an exemption to the enhanced community quarantine in force throughout Metro Manila and the rest of the Luzon islands, as well as selected areas in the Visayas and Mindanao islands, provided that it observes the strict social distancing measures imposed by the Philippine Government.
Following this exemption, and whilst prioritizing the safety and health of frontline and other personnel, PHLPost is providing limited services in order to facilitate the delivery of postal items containing cheques and medical supplies, along with other essential services during the community quarantine.
The international mail processing centres (IMPCs) are operating with a skeleton workforce in order to accept incoming international dispatches. These items will be processed and forwarded to delivery post offices upon resumption of normal work as of 30 April 2020.
Inbound postal items received by the IMPCs by 12 March 2020 will be processed and forwarded to delivery post offices upon resumption of the normal work schedule as of 30 April 2020.
Outbound international dispatches from the IMPCs remain suspended until the end of the community quarantine in Metro Manila and the rest of the Luzon islands.
Outbound postal items received by 12 March 2020 by selected post offices located in Metro Manila and the rest of the Luzon islands will be processed and forwarded to IMPCs if land transport is permitted. However, processing and forwarding to destination countries of those postal items will take place upon resumption of the normal work schedule as of 4 May 2020.
Outbound postal items received by 12 March 2020 by post offices in the Visayas and Mindanao islands will be forwarded to IMPCs and processed and forwarded to destination countries by the IMPCs upon resumption of the normal work schedule as of 4 May 2020. Transport to the Visayas and Mindanao islands, which have been on total lockdown since 15 March 2020, is by air and sea only.
Designated operators may request the processing and/or delivery of postal items containing vital communications, medicines, goods and/or perishable items, and/or pension cheques, loans and similar items. While it is anticipated that Internet connections at the homes of PHLPost customer service personnel may be intermittent, designated operators are encouraged to use e-mail to communicate such requests, as well as customer service concerns. It should, however, be noted that Post-to-Post customer service remains operational using Internet-based inquiry systems.
PHLPost thanks all Union member countries and their designated operators for their understanding.