Kazakhstan – State of emergency

30 March, 2020

The designated operator of Kazakhstan, Kazpost JSC, asks us to inform other Union member countries and their designated operators that a state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic.

Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed.

In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population.

Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible.

Passenger flights to and from Nur-Sultan and Almaty have been suspended since 22 March 2020. Kazpost is able to forward mails by road to Europe via Lithuania, and there are also road exchanges with the Russian Federation and Uzbekistan, as well as railway container exchanges with China (People's Rep.).

Kazpost has suspended the dispatch of all types of postal items for Algeria, Australia, Azerbaijan, Brazil, Canada, Georgia, Hungary, India, Iran (Islamic Rep.), Israel, Korea (Rep.), Kyrgyzstan, Malaysia, Moldova, Mongolia, New Zealand, Norway, Pakistan, the Philippines, Qatar, Spain, Tajikistan, Turkey, Turkmenistan, the United Arab Emirates, the United Kingdom and the United States of America.

Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

Kazpost wishes to thank all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.