Czech Rep. – Measures to minimize the spread of COVID-19

30 March, 2020

The designated operator of the Czech Rep., Česká Pošta s.p., asks us to inform other Union member countries and their designated operators that the Czech Government has introduced a series of measures to minimize the spread of the coronavirus (COVID-19).

These measures have a severe impact on international inbound and outbound service quality and Česká Pošta can no longer guarantee the service delivery standards (including delivery times and other quality parameters) applicable under UPU provisions and related bilateral and multilateral agreements with designated operators and any interested third parties. It is therefore invoking the force majeure and analogous provisions of any such standards, including the application of penalty payments and the quality link to remuneration (such as pay-for-performance).

Pursuant to its commitment to preserving the health and safety of the population and its employees, Česká Pošta has made the following changes to its delivery procedures to help contain the spread of the virus:

  • International registered mail and parcels are delivered according to standards, if possible with measures that minimize interpersonal contact;
  • International and domestic EMS delivery at the weekend and on public holidays is suspended for the moment;
  • Domestic registered mail (with no additional services, such as written proof of delivery, etc.) with an unsuccessful delivery attempt will, if possible, be inserted in the addressee’s mailbox. Items that do not fit in the mailbox will be stored at the post office with an extended storage period.  A notification, including instructions, will be inserted in the mailbox. The same applies to ordinary mail, including small packages;
  • International and domestic items requiring a signature will be delivered with the use of envelopes for identification and signature provided by the recipient to minimize interpersonal contact. Items with an unsuccessful delivery attempt will be stored at the post office with an extended storage period and a notification will be inserted in the mailbox.

In addition, all delivery offices have reduced their working hours (operational until 16.00) and are closed at weekends. All post offices in areas placed under quarantine are closed.

Česká Pošta confirms that domestic operations, including mail delivery, are still functioning under adapted conditions, and asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to the Czech Rep. Česká Pošta will continue to accept letter-post and parcel-post items sent to destinations for which transport capacity is still available.

Česká Pošta wishes to thank all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.