The designated operator of Bulgaria (Rep.), Bulgarian Posts plc, wishes to inform other UPU member countries and their designated operators that the Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19.
Under these circumstances, Bulgarian Posts can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU regulations and other bilateral and multilateral agreements (such as EPG and EMS) with designated operators, and is invoking force majeure and analogous provisions to any such standards, including those involving the application of penalty payments.
Owing to the lack of transport capacity, Bulgarian Posts is currently not able to send mail (letter-post, parcel-post or EMS items) to many countries inside and outside the European Union, with the list changing on a daily basis. For this reason, as of 18 March 2020, Bulgarian Posts is ceasing to accept any EMS items. The company will continue to accept letter-post and parcel-post items sent to destinations for which transport capacity is still available.
Bulgarian Posts would like to thank all Union member countries and designated operators for their understanding; it will keep them updated on the situation via EmIS.