How to Choose the Right Fulfilment House

13 January, 2020

There comes a moment when every growing business has to tackle this question: How are we going to scale our logistics? You've probably reached the point where handling your own shipments is no longer feasible on-site. Or, you don't have the human resources to keep up with the influx of orders and ensure the same attention to detail as you did in the fledgling stages of your business. This is by no means a negative reflection on your company; it simply means that you are growing, and it's time to consider outsourcing your shipment to a dedicated mailing house.

There are many essential points to cover when partnering up with an order fulfilment service provider for your e-commerce business.

To help you, we've covered the most important ones here.

Review the services offered

The first step is to check whether the company you're considering to work with ticks all your service requirement boxes.

Most will offer the essentials:

  • Warehousing
  • Order fulfilment
  • Shipping

However, if you're positioning yourself for growth, you may want to partner with someone who can eventually take on more of the workload.

Services you may need in the future:

  • Packaging
  • Labelling
  • Advanced delivery options
  • Returns handling
  • Customer service

Depending on the product you're shipping, it's possible that you may require a fairly customised service from a company that can deal with different volumes of shipments. So be sure to get your tick list clarified before you start your search.

Where is the fulfilment house located?

It's essential to consider the locations your e-commerce fulfilment provider operates from, particularly if you're shipping internationally. Ideally, the mailing house needs to be local to your customers; this is a more cost-effective option for you as a business and ensures better customer service and shorter delivery times.

Does the service provider have experience in your industry?

A one-size-fits-all approach cannot be taken towards all products. Each industry has unique requirements. Whether that's the effects of seasonal demands or the nature of your goods demands more specialised care; picking, packing and shipping often have to be tailored to the needs of each individual business.

You should investigate whether the mailing house you're considering has previously handled goods similar to yours, and what the success rate of those dispatches was.

Furthermore, there are regulations and laws which affect certain industries like health and food products, so you want to make sure that you're working with someone who already has established processes for effectively delivering your kind of stock.

Can their infrastructure and technology integrate with yours?

If you're going to use a logistics partner to warehouse, package, label and dispatch your inventory, you need to make sure that they are fully equipped to do so. You also need to check that their technology will integrate with your e-commerce platforms as this could be a huge stumbling block, and it may also make it difficult for you to keep track of your inventory. You want real-time access to your stock levels and intelligent logistics software that can help you keep on top of your supply chain.

Do their shipping solutions work for you and your customers?

Remember, the most crucial element in your decision-making process should be your customer. You want to ensure that you are offering them a range of shipment solutions that meet or exceed the standards of the country they are purchasing from. This is a significant differentiating factor between you and your competitors.

Check that the mailing house has established relationships and networks in the destinations you send orders to. These solutions do not only need to be timely but also cost-effective and flexible.

When outsourcing your e-commerce order fulfilment, look no further than Asendia. Our comprehensive range of services caters to the needs of a wide-ranging customer base. We help large corporations and small businesses to expand their business domestically and globally. We are a reputable industry leader that offers cost-effective order fulfilment solutions using one of the largest international shipment networks in the world. To start growing your business with us today, click below to get in touch.

To find out more about our order fulfilment services, get in touch with the team here at Asendia.