The Asendia Guide To International Shipping Success
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Being able to return unwanted, faulty or damaged items is a standard expectation from a customer's perspective. 67% of shoppers check the returns page of a website before committing to a purchase. This, of course, can be an additional complication when it comes to figuring out how to serve your international markets, especially if you ship to multiple locations.
A poor returns experience could go a long way to damaging your brand's reputation in a new market and your customer relationships.
Experienced logistics providers will be able to offer a local address for your international customers and process returns on your behalf.
State what your returns policy is and how it works.
If you're in it to win it, make sure that your returns policy is reliable, fair and easy to follow for the customers.
If your parcels are going across the border, be prepared to hit some legal barriers. Exporting means that your business has to tackle customs procedures and regulations of the countries you plan to sell to.
Furthermore, if you are handling all the paperwork internally, you may have to dedicate some team members to the task of researching and staying up to date with the continuous changes to import and export policies that may affect your distribution: for example, the current Brexit debate and recent bill changes in the US in regards to the postal system.
Asendia can help to ensure that your shipments are always compliant with cross-border requirements.
When it comes to international parcel exporting outside the EU, you will have to handle a few different administrative tasks, such as:
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