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Top 5 benefits from outsourcing your order fulfilment to a fulfilment house

There are many benefits to outsourcing the order fulfilment side of your business to a fulfilment house, especially in this day and age of eCommerce, and anyone operating an online shop should consider these advantages:

1.    Speed and efficiency

 Outsourcing your order fulfilment to a fulfilment centre saves you both time and money; time to focus on your core business and savings on overheads for staff, premises, resources - no matter whether you are a large organisation or operating as a one-man band.

2.    Expertise you can rely on

Select a fulfilment house where you will find a wealth of expertise to draw on, from stock intake to order processing, to picking and packing and distribution, and you’ll make your life much easier.

3.    Flexibility for your products

Using a flexible fulfilment house is a must; one that deals with all types of products, including niche markets; one that stores and manages your stock carefully, no matter the size or weight of your product. Consider also whether your products are perishable or breakable and need extra special attention.

4.    Cost effective postage and packing

Packaging and shipping costs can mount up, so choose a fulfilment house that is large enough to offer discounts on this and has excellent distribution channels.

5.    Customer relations management

Some fulfilment houses keep your customers happy by providing customer service facilities, delivery statuses for both you and them, and also deal efficiently with returns.

The answer as to whether you can deal with all the above on your own – or whether you even want to – is probably ‘No’, so the benefits of using a fulfilment house are highly favourable. Choose Asendia and you will find an end-to-end fulfilment solution on offer.


Drawing on over 40 years’ experience in the fulfilment and distribution business, here at Asendia we store, package and dispatch over 30,000 orders a day at peak times from our 63,000 sq ft, ISO 9001-accredited centre in Bedford.  Being part of the La Poste postal group as well means Asendia has access to an extensive network of distribution routes, both home and abroad.

Quality fulfilment

We manage the stock, store and fulfil all manner of products in all shapes and sizes, with SKU counts from 1 to over 5,000. We pick and pack, and print address labels for

Checklist Tickleading leisure brands

Checklist Tickmajor fashion retailers

Checklist Ticktourist boards

Checklist Tickmedia groups

Checklist Ticksmall businesses

Checklist TickeBusinesses

Checklist Tickstart ups

Checklist Tickmail order companies

Checklist Tickcharities


Checklist Tickbeauty products

Checklist Tickhealth supplements

Checklist Tickclothing and apparel

Checklist Ticktoys

Checklist Tickdry foods

Checklist Tickmedical equipment

Checklist Tickperfumes

Checklist Tickconsumer electronics

Checklist Tickbooks

Checklist TickCDs and DVDs

Checklist Tickhomeware and gardening products

Checklist Tickgifts and seasonal goods

Checklist Tickproduct samples

Checklist Tickfree literature (catalogues, brochures, leaflets, etc)

Checklist Tickmerchandise.

We pick from our storage facilities for single orders, small consignments and pallets of bulk shipments, using fully integrated IT systems developed, in conjunction with our customers, by our team of in-house developers. Our trained packers are monitored for accuracy and efficiency as they carefully parcel your goods. After all, an order incorrectly picked or packed can lose all of us customers.

As an ISO 9001-accredited fulfilment and mailing house, Asendia operates a quality system with audit trails and resolution procedures in place, supplying online reports during key stages and service level agreements.

Discounted postage

Once picked and efficiently packed and addressed, your products are on their way using Asendia’s comprehensive postal solutions via our Downstream Access partners across the UK and our extensive international contacts and routes across the rest of the world.

Asendia’s daily handling of huge mail volumes means we are able to offer our customers attractive postal rates on our services with discounts up to 25%:

Checklist Ticksigned-for mail

Checklist Ticktrackable mail options

Checklist Tickpriority services

Checklist Tickstandard/economy options

Checklist Tickcourier services (24 and 48 hour).

Great customer service

It’s important to any business to have a strong customer relationship, but particularly for eCommerce where sellers don’t have the opportunity to build personal relationships with buyers. Asendia provides great customer service through our experienced contact centre and helps to drive satisfied, repeat customers. Our 20-seat contact centre also provides:

Checklist Tickorder processing

Checklist Tickbrochure and catalogue request handling

Checklist Tickdirect mail campaign response handling

Checklist Tickdata capture from coupons and off the page adverts

Checklist Ticksurvey response handling

Checklist Tickcustomer service

Checklist Tickdonation handling

Checklist Tickreturns processing.

It doesn’t come much more end-to-end than that for any business needing product fulfilment of any kind. Contact Asendia today to talk about your requirements with our experts and get a quote. If you want more information see or call us on 01234 84 84 15.

About the author
Catherine Jackson is an NCTJ-qualified journalist and has been a publishing professional for over 30 years, working in newspapers, magazines, and marketing in the education, retail and travel sectors. She has also worked as a freelance copywriter, editor and proofreader before joining Asendia UK as Content Marketing Executive & Copywriter.