1. Speed and efficiency
Outsourcing your order fulfilment to a fulfilment centre saves you both time and money; time to focus on your core business and savings on overheads for staff, premises, resources - no matter whether you are a large organisation or operating as a one-man band.
2. Expertise you can rely on
Select a fulfilment house where you will find a wealth of expertise to draw on, from stock intake to order processing, to picking and packing and distribution, and you’ll make your life much easier.
3. Flexibility for your products
Using a flexible fulfilment house is a must; one that deals with all types of products, including niche markets; one that stores and manages your stock carefully, no matter the size or weight of your product. Consider also whether your products are perishable or breakable and need extra special attention.
4. Cost effective postage and packing
Packaging and shipping costs can mount up, so choose a fulfilment house that is large enough to offer discounts on this and has excellent distribution channels.
5. Customer relations management
Some fulfilment houses keep your customers happy by providing customer service facilities, delivery statuses for both you and them, and also deal efficiently with returns.
The answer as to whether you can deal with all the above on your own – or whether you even want to – is probably ‘No’, so the benefits of using a fulfilment house are highly favourable. Choose Asendia and you will find an end-to-end fulfilment solution on offer.
Drawing on over 40 years’ experience in the fulfilment and distribution business, here at Asendia we store, package and dispatch over 30,000 orders a day at peak times from our 63,000 sq ft, ISO 9001-accredited centre in Bedford. Being part of the La Poste postal group as well means Asendia has access to an extensive network of distribution routes, both home and abroad.
We manage the stock, store and fulfil all manner of products in all shapes and sizes, with SKU counts from 1 to over 5,000. We pick and pack, and print address labels for
leading leisure brands
major fashion retailers
mail order companies
clothing and apparel
CDs and DVDs
homeware and gardening products
gifts and seasonal goods
free literature (catalogues, brochures, leaflets, etc)
We pick from our storage facilities for single orders, small consignments and pallets of bulk shipments, using fully integrated IT systems developed, in conjunction with our customers, by our team of in-house developers. Our trained packers are monitored for accuracy and efficiency as they carefully parcel your goods. After all, an order incorrectly picked or packed can lose all of us customers.
As an ISO 9001-accredited fulfilment and mailing house, Asendia operates a quality system with audit trails and resolution procedures in place, supplying online reports during key stages and service level agreements.
Once picked and efficiently packed and addressed, your products are on their way using Asendia’s comprehensive postal solutions via our Downstream Access partners across the UK and our extensive international contacts and routes across the rest of the world.
Asendia’s daily handling of huge mail volumes means we are able to offer our customers attractive postal rates on our services with discounts up to 25%:
trackable mail options
courier services (24 and 48 hour).
It’s important to any business to have a strong customer relationship, but particularly for eCommerce where sellers don’t have the opportunity to build personal relationships with buyers. Asendia provides great customer service through our experienced contact centre and helps to drive satisfied, repeat customers. Our 20-seat contact centre also provides:
brochure and catalogue request handling
direct mail campaign response handling
data capture from coupons and off the page adverts
survey response handling
It doesn’t come much more end-to-end than that for any business needing product fulfilment of any kind. Contact Asendia today to talk about your requirements with our experts and get a quote. If you want more information see http://www.asendia.co.uk/en/services/order-fulfilment-centre/order-fulfilment-overview/ or call us on 01234 84 84 15.
About the author
Catherine Jackson is an NCTJ-qualified journalist and has been a publishing professional for over 30 years, working in newspapers, magazines, and marketing in the education, retail and travel sectors. She has also worked as a freelance copywriter, editor and proofreader before joining Asendia UK as Content Marketing Executive & Copywriter. Google+