Your whole operation is in one place, under one roof. No need for dealing with different sites – possibly miles apart – for different stages of the process.
Costs can often be optimised on the picking and packing resources.
Your goods can be ordered through a transparent and accountable processing system.
The appointment of an account manager to help you look after your business.
Facilities for storage – space may be an issue for you – and a stock management process.
Access to post and distribution networks.
Discounts may be offered on the postage costs – that could be a huge saving for any sized business.
Someone to handle returns for you.
Someone to deal with customer queries for you.
Time for you to concentrate on growing your business.
The next step is to find a fulfilment house that can provide all this for you … under one roof.
At Asendia UK, we have a dedicated 63,000 sq ft fulfilment house in Bedfordshire that can be scaled up and down to meet demand. At peak times, our ISO-9001 accredited fulfilment facility copes with 30,000 orders a day for distribution across the globe and we have an increasing number of ecommerce companies looking to take advantage of how we can help them expand internationally. Take a look at some of our case studies.
Each customer is appointed a specific account manager who will help to set up their business in our warehouse, and devise a plan for the storage, ordering, picking and packing, distribution, returns handling and customer service that will be fit for their purpose. We have facilities for bulk storage and our robust stock management procedure and sophisticated IT system is key to the stock control.
The order processing can be carried out at your own premises or, even more conveniently, at our 20-seat contact centre, including payment processing and customer service. Setting up your products into our fulfilment system is quick and easy via a choice of options – just select the one that suits you best. The system provides online reporting, and Service Level Agreements (SLAs) will be specified and set up at the start.
We have teams of experienced and fully trained pickers and packers, many of whom have worked for Asendia UK and its legacy companies for a number of years. The large volumes of packing materials we purchase annually means we have extensive contacts in the packaging industry and can source the best packaging for your products at the best prices.
This is where Asendia UK really comes into its own – the postal distribution. As a joint venture between La Poste and Swiss Post, the post offices of France and Switzerland – both with a heritage stretching back centuries – Asendia is the second largest postal operator in Europe and third in the world. What’s more, we have a burgeoning ecommerce operation to help companies large and small to get their goods to a growing and demanding online public.
With 15 offices around the world and delivering to over 220 destinations, Asendia also has privileged access into France and Switzerland as well as an extensive network of UK and global distribution routes.
In addition, the volumes of mail we send every day gives us room to negotiate discounts on postage rates, which we are able to pass on to our customers and help them optimise their costs.
Value added services
The beauty of Asendia UK too is that we can offer extra facilities that other mailing houses can’t, facilities that will add value to your business. For instance, we also have a printing division where we can print high-quality, branded documents, such as letters, statements and invoices, not to mention brochures and direct mail promoting your business, for insertion with the goods.
Another valuable service for online cross-border retailers is that Asendia is not only well placed to help with key aspects of despatch, like advising on packaging, address formatting and labelling, but also with customs, VAT and taxes.
And last, but certainly not least, Asendia UK has the facilities to provide ecommerce retailers with a complete end-to-end service so that you can concentrate on running and expanding your business. Contact Asendia today to talk about all your requirements with our experts and find out about all the options. For more information see www.asendia.co.uk/en/services/order-fulfilment-centre/order-fulfilment-overview/ or call us on 01234 84 84 15.
About the author
Catherine Jackson is an NCTJ-qualified journalist and has been a publishing professional for over 30 years, working in newspapers, magazines, and marketing in the education, retail and travel sectors. She has also worked as a freelance copywriter, editor and proofreader before joining Asendia UK as Content Marketing Executive & Copywriter. Google+