With two thirds of shoppers willing to buy more online if returns are free, a good returns policy can help to reassure your customers that buying from your e-commerce website is a safe and straightforward experience1. Our returns solutions can be used for your shoppers in up to twenty six European countries, providing you with a robust, timely, and cost-effective returns process.
You can choose from a full range of returns services matching the requirements of your e-commerce business: for parcels up to 30kgs, from non-tracked returns to premium solutions, including content checking and insurance.
Facilitate the returns process between you and your customers by including tracking for returns. Tracking offers greater control, security, and reassurance, especially for medium to high value goods.
Our expertise in countries such as France, Switzerland, and Norway, can help you build strong relationships with your customers and help your business grow overseas.
|Tracking||From non-tracked (Standard Returns) to tracking from drop-off of the parcel by the shopper|
|Weight (maximum)||Up to 2kgs (Standard + Tracked Returns)
Up to 30kgs (Premium Returns)
|Geographical coverage||Austria, Belgium, Czech Republic*, Denmark, Estonia*, Finland, France, Germany, Greece*, Hungary*, Iceland*, Italy*, Ireland*, Latvia*, Luxembourg, Netherlands, Norway*, Poland*, Romania*, Slovakia*, Great Britain*, Lithuania*, Slovenia*, Spain, Sweden, Switzerland
*not available for Premium Returns
|Label creation||Create return labels easily with our online tools and provide them to your shoppers.
For Standard Returns you can even use one standard label for all customers
|Dimensions||Maximum dimensions: length + width + height = max. 90 cm
No single dimension may exceed 60 cm
For Premium Returns: length + width + height < 200 cm