Account Handler, Southampton UK

As an Account Handler your main objective will be to maintain and develop customer relationships, whilst looking for new business opportunities to ensure growth for Asendia UK Ltd.
Posted Closing date Location Position
Oct 17, 2017 Nov 10, 2017 Southampton, UK Full time

Your Tasks

  • To identify and generate sales leads and obtain necessary information to ensure follow up sales calls from in-house database
  • To provide advice to customers on production and mailing methods whilst maximising profitability
  • To carry out customer requests in a timely, orderly, efficient and courteous manner
  • To provide written quotations, pursue and close sales whilst cross-selling other products and services
  • To create job bags and book in jobs within the timescales of the customer and business workload
  • To liaise with other departments to ensure the customer needs can be met and informing customers if there are issues or delays
  • To raise invoices and return client stock or charge storage
  • To ensure standard quotes are completed in less than 2-4 hours
  • To maintain good communication with customers, ensuring customers are advised on all matters relating to their order/request
  • To call customers at least once every 3 months if they have not used our services
  • Provide any financial information that may be required on time, accurate and to the agreed format
  • Provide reports on customer turnover and margins from systems available

Your Profile

  • Must have sound knowledge of direct mail production, domestic and international postal methods including downstream access
  • Sales orientated
  • Ability to work to targets
  • Ability to manage time effectively to complete workload and meet deadlines
  • Ability to plan, schedule and evaluate own work
  • Excellent communication skills, both oral and written is paramount
  • Create, maintain and promote good working relationships

Our Facts

  • Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
  • Based at Asendia UK, Southampton site
  • We offer modern and fair employment conditions

Please send your application to recruitment.uk@asendia.com mentioning the reference number "Asendia-AH-10-17"